Business Details
36 Years
experience
Emergency
services
Trusted Edmonton IT Services Since 1990
Since 1990, Tier 3 I.T. Solutions has been Edmonton's trusted partner for comprehensive technology management. Our proactive approach, embodied in the Four Pillars of IT Success framework, delivers stability, security, strategic alignment, and exceptional support for over 50 organizations. With decades of combined experience, our team of certified professionals specializes in managed IT services, cybersecurity, cloud solutions, and business-aligned technology strategy. We distinguish ourselves through our business-first philosophy, treating technology investments as strategic assets rather than operational expenses.Our commitment to continuous improvement ensures clients benefit from cutting-edge solutions, industry best practices, and a personalized approach that addresses unique business challenges. As active community contributors, we combine technical expertise with ethical standards to deliver reliable, future-focused IT solutions that drive business growth.
Services
Managed IT Services
Cyber Security
IT Strategy Consulting
Cloud Solutions
Data Backup
Server Support
Helpdesk Support
Details
- Year established: 1990
Highlights and features
- We offer 35+ years of combined IT expertise with proactive technology management
- Our Four Pillars framework ensures comprehensive IT stability and security
- We provide 24/7 monitored support with Edmonton's highest-rated helpdesk
- Our business-first approach aligns technology investments with strategic goals
- We deliver customized solutions for manufacturing, logistics, and professional services sectors
What people say
Quick response
Easy to deal with
Top-tier IT support
Proactive solutions
Highly recommend
Services
Managed IT Services
Our proactive managed IT services ensure continuous technology optimization through the Four Pillars framework. We monitor systems 24/7, implement preventive maintenance, and provide strategic technology planning. This comprehensive approach reduces downtime by 70% while aligning infrastructure with evolving business needs.
Cyber Security
Tier 3's cybersecurity solutions combine threat assessment, multi-layered protection, and continuous monitoring. We implement industry best practices while educating staff on phishing prevention and safe computing habits. Our approach reduces security risks by 65% while maintaining operational efficiency.
IT Strategy Consulting
Our business-aligned strategy consulting bridges technology investments with organizational goals. We conduct comprehensive assessments, develop implementation roadmaps, and ensure technology decisions directly support business outcomes. This approach improves ROI on IT spending by 40%.
Cloud Solutions
We deliver scalable Microsoft 365 and cloud hosting solutions tailored to business requirements. Our implementation includes seamless migration, ongoing optimization, and integration with existing systems. Clients benefit from 99.9% uptime and flexible resource allocation.
Data Backup & Recovery
Our multi-layered backup solutions include automated cloud backups, physical redundancy, and quarterly recovery testing. This comprehensive approach ensures business continuity with 98% recovery success rate within 2 hours for critical systems.
People
Jesse Hill
President
Jesse leads Tier 3 I.T. Solutions with a focus on strategic technology alignment. He develops customized solutions that bridge business objectives with technical implementation, ensuring technology serves as a growth enabler rather than operational burden.
JP MacEachern
Technical Operations Manager
JP oversees technical operations with expertise in system optimization and proactive maintenance. He develops predictive maintenance strategies and ensures client networks align with business operations through continuous monitoring and improvement cycles.
Henrick Strait-Hinnerichsen
Business Operations Manager
Henrick manages client service teams with a focus on operational excellence. He ensures consistent service delivery across all client engagements while maintaining high standards of technical support and customer satisfaction.
Keri Buttar
Office Manager
Keri coordinates internal operations and client communications. She ensures seamless service delivery by organizing resources and facilitating communication between technical teams and client stakeholders.
Roland Dyck
IT Project Manager
Roland manages IT projects with emphasis on strategic planning and execution. He ensures technical implementations align with business goals while maintaining strict adherence to timelines and budgetary constraints.
Questions
What IT services do you offer for small businesses?
We provide comprehensive managed IT services including cybersecurity, cloud solutions, data backup, server support, and strategic consulting tailored to small business needs.
How do you handle emergency IT issues?
Our 24/7 monitored support ensures emergency issues receive immediate attention, with critical problem resolution prioritized and service level agreements guaranteeing response times.
What industries do you specialize in?
We specialize in manufacturing, transportation & logistics, and professional services sectors, providing industry-specific solutions that address unique technology challenges.
How do you ensure data security?
We implement multi-layered security measures including continuous monitoring, threat assessment, staff training, and compliance with industry best practices to protect your digital assets.
What makes your IT support different?
Our business-first approach combines technical expertise with strategic alignment, treating technology as a business enabler rather than just operational expense.
Do you offer service guarantees?
We guarantee 99.9% system uptime through proactive maintenance and provide satisfaction assurance with our responsive, jargon-free support team.
