Business Details
13 Years
experience
Your Trusted Family Healthcare Provider in Sooke
Westcoast Family Medical Clinic has been dedicated to providing comprehensive, high-quality healthcare to the Sooke community since 2013. Our team of experienced family physicians, nurse practitioners, and allied health professionals specializes in evidence-based, lifelong care for patients of all ages. We offer a wide range of services including urgent care, chronic disease management, palliative care, and outreach clinics, with a strong emphasis on patient-centered care and community health education.As a teaching facility affiliated with the University of British Columbia and University of Victoria, we combine clinical excellence with medical education to address regional healthcare needs. Our commitment to accessibility is demonstrated through same-day urgent care appointments and partnerships with local organizations to support vulnerable populations.
Services
Urgent Care
Chronic Disease Management
Palliative Care
Family Medicine
Outreach Clinics
Residential Care
Addictions Services
After Hours Care
Medical Education
School Clinics
Details
- Year established: 2013
Highlights and features
- We offer same-day urgent care appointments for Sooke residents
- Our team includes 10 family physicians and specialists in chronic disease management
- We provide evidence-based palliative care through Sooke Hospice partnerships
- As a teaching clinic, our physicians maintain cutting-edge medical expertise
- We coordinate care with Island Health's allied health professionals
Services
Urgent Care Clinic
Our Urgent Care Clinic provides same-day access to family physicians and nurse practitioners for non-life-threatening medical concerns. Open Monday-Friday 9am-4pm, we prioritize timely care for residents of Sooke to Port Renfrew. Patients are encouraged to use this service when unable to see their regular provider for urgent health issues.
Chronic Disease Management
Our team specializes in managing chronic conditions like diabetes, hypertension, and heart disease through personalized care plans. We coordinate with Island Health's registered nurses and dietitians to provide comprehensive monitoring and treatment. This service focuses on preventing complications and improving quality of life through regular follow-ups and patient education.
Palliative Care
We offer compassionate, evidence-based palliative care services in partnership with Sooke Hospice Society. Our physicians provide home-based hospice care and manage symptoms for patients with life-limiting illnesses. The service includes coordination with hospice beds at Ayre Manor and support for patients' families throughout the end-of-life care process.
Family Medicine
Our full-service family medicine practice covers care from newborns to seniors, including preventive check-ups and acute care. Services include minor surgical procedures, immunizations, and maternity care. As a teaching clinic, we combine experienced care with the latest medical advancements through our affiliation with UBC and UVic medical programs.
Outreach Clinics
We operate outreach clinics at Csek Stolu Elders Medical Clinic and Edward Milne Community School. These services provide accessible healthcare to specific populations, including Indigenous elders and students. Our outreach efforts aim to reduce healthcare barriers and improve access for underserved community members through location-specific medical services.
People
Dr. Hagen Kluge
Family Physician
Dr. Kluge founded the clinic in 2013 after completing residency at UBC. He specializes in family medicine and teaches medical students and residents. Originally from East Sooke, he maintains strong community ties while providing comprehensive patient care.
Dr. Tracy Forsberg
Medical Director
With over 15 years in Sooke, Dr. Forsberg serves as Medical Director for Sooke Hospice. She teaches at UBC and UVic while maintaining her clinical practice. Her expertise in palliative care enhances our end-of-life services and medical education programs.
Janelle Bellerive
Nurse Practitioner
Janelle brings extensive experience in emergency and oncology care to her role. Fluent in French, she focuses on palliative care and general family medicine. Her background in ER nursing enhances our clinic's ability to manage acute patient needs.
Dr. Kristi Herrling
Family Physician
A Sooke native, Dr. Herrling specializes in family medicine and palliative care. She completed her medical training at UBC's Island Medical Program. Her local knowledge helps bridge community healthcare needs with clinical expertise.
Dr. Anton Rabien
Family Physician
Dr. Rabien combines clinical practice with medical research. He co-directs Ayre Manor Residential Care and teaches at UBC. His experience in emergency medicine and rural healthcare strengthens our clinic's approach to complex patient cases.
Questions
How do I book an appointment?
Use our online booking system for existing patients or call 250-642-4233 during office hours. Urgent care appointments are available same-day.
Do you accept new patients?
We use the Health Connect Registry for new patient registration. Priority is given to residents without existing primary care providers in the Sooke area.
What urgent care services do you offer?
Our Urgent Care Clinic provides same-day access to family physicians Monday-Friday 9am-4pm for non-emergency medical concerns requiring prompt attention.
Are there additional fees for services?
Some services aren't covered by BC Medical. Fees follow BCMA guidelines and may be reimbursable through private insurance. Financial assistance is available for those in need.
What specialties are available?
We offer chronic disease management, palliative care, addictions services, and outreach clinics. Our team includes specialists in emergency medicine and medical education.
How do I get after-hours care?
Call 1-888-686-3019 to reach our on-call physician for urgent medical issues outside regular office hours.
Reviews (4)
Bubkuk Thunderfoot
Aug 16, 2021
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This clinic can be good if you can actually get through but is fraught with technical issues, and is understaffed for the amount of people in Sooke that still don't have access to a family doctor. Not exactly the clinics fault, there's just not medical staff to go around these days. This situation makes patients extremely frustrated in an all ready really frustrating situation where many of us can't get access to a consistent doctor so we can get our medical issues looked at. It makes staff short tempered, doctors that will treat you like you are wasting their time because your issue isn't yet
Jim Bo
Jul 19, 2021
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Absolutely careless people running this clinic, from receptionist to the main Doctors. Talking about a hospital is just mental... We don't even have a proper clinic. Lets first get a real clinic up and running then think about a HOSPITAL! The reviews speak for themselves. Only good reviews are from actual patients of this "walk in clinic".
Matt Barbour
Jun 14, 2021
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The reception takes lunch a half hour early and comes back a half hour late. They also start answering the phone a half hour after opening. They seem to have destain for the people on the other end of the line as you can pretty much hear the eye rolling. This was before the pandemic I might add, it's become worse since.Me personally I was in a car accident that left me with cognitive problems and metal hardware throughout my my body. My doctor is really short with me and seems to rush me out the office. I once asked to be put on medication to help me with concentration. He told me that if I came
Holly Daron
Feb 23, 2021
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I am updating my review now two years on, as I see the clinic made another reply insinuating I'd done there for Narcotics LOL. I visited two years ago in the middle if a very sever mental health crisis. I was ALREADY taking ativan, an unpleasant experience, and was having a reaction to a newly prescribed SSRI. Such a severe reaction I had actually stopped taking the Ativan. I saw Dr. Forsberg who was dismissive and disinterested in my suffering. Her helpful advice was to "Try diet and exercise" if I was depressed. She advised she didn't want to "give me more drugs" which wasn't my goal either
