Business Details
15 Years
experience
Your Trusted Calgary Jewelry Store for Custom Designs & Repairs
Gem by Gem by Carati has been serving Calgary since 1979 as part of the Ng family's legacy in fine jewelry. Our third-generation family business combines heritage craftsmanship with modern innovation, offering custom design services, on-site goldsmiths, and certified gemological expertise. We specialize in creating personalized jewelry solutions while maintaining a curated collection of Swiss timepieces and ethically sourced diamonds.Our team of experienced professionals provides comprehensive services including jewelry repair, watch maintenance, and gemstone sourcing. With a commitment to non-commissioned sales, we prioritize client needs through transparent guidance and exceptional service standards. Our 1,650-square-foot Bankers Hall location features a dedicated design bar and showcases both classic and contemporary jewelry collections.
Services
Custom Design
Jewelry Repairs
Ring Resizing
Gemstone Sourcing
Watch Repair
Diamond Certification
Jewelry Engraving
Details
- Year established: 2011
Highlights and features
- We offer on-site goldsmith services with same-day repairs available
- Our graduate gemologist specializes in ethically sourced diamonds
- Non-commissioned sales ensure unbiased, personalized service
- Custom design bar for creating unique jewelry pieces
- Authorized dealer for Swiss watch brands like Longines and Tissot
What people say
Very reasonable price
Great customer service
Stress-free experience
Quick turnaround
Beautiful packaging
Services
Custom Design
Create one-of-a-kind jewelry pieces through our in-house design service. Our team works directly with clients to transform ideas into wearable art using CAD technology and traditional craftsmanship. Ideal for engagement rings, heirloom restorations, or unique fashion statements.
Jewelry Repairs
Professional repair services for all types of jewelry including ring resizing, clasp replacement, and stone setting. Our on-site goldsmiths handle delicate repairs while maintaining the integrity of your precious pieces with precision tools and techniques.
Gemstone Sourcing
Expert guidance in selecting certified diamonds and colored gemstones. Our graduate gemologist helps clients choose ethically sourced stones with optimal cut, clarity, and value for custom designs or replacements.
Watch Repair
Authorized service center for Swiss watch brands including Longines and Tissot. We offer maintenance, battery replacement, and movement repairs using genuine parts to ensure optimal performance of luxury timepieces.
Jewelry Engraving
Add personalized messages or designs to jewelry pieces using precision engraving tools. This service enhances sentimental value for gifts, commemoratives, or family heirlooms with permanent, elegant inscriptions.
People
Justin Ng
Owner, Graduate Gemologist
Third-generation jeweler with Graduate Gemologist credentials. Specializes in diamond evaluation and watch expertise. Has over 15 years of experience in the jewelry industry, focusing on ethical sourcing and client education.
Christy Wade
Goldsmith
Graduate of Alberta College of Art + Design's Jewellery + Metals program. Specializes in jewelry repair and restoration. Brings technical expertise from years of bench work in Calgary and High River.
Kendice Camacho-Sarne
Sales Professional
Jewelry sales specialist with focus on client guidance. Helps customers navigate emotional purchases with personalized service. Emphasizes jewelry as meaningful representations of life's important moments.
Paula Vacaflores
Graphic Designer, Marketing Coordinator
Design and marketing professional with jewelry industry experience. Combines creative expertise with business operations knowledge. Manages visual presentation and brand communication strategies.
Susana Barrera
Sales Professional
Over 25 years of jewelry experience with Art History background. Specializes in fine jewelry sales and client consultation. Focuses on helping customers find perfect pieces that match their personal style.
Questions
What jewelry repair services do you offer?
We provide ring resizing, clasp repair, stone setting, soldering, and jewelry restoration. Most repairs complete within a week with complimentary consultations.
Can you create custom jewelry designs?
Yes, our in-house design service creates custom pieces using CAD technology and traditional craftsmanship. We work with you from concept to completion.
Do you sell certified diamonds?
We offer Forevermark Canadian Diamonds and other certified stones. Our graduate gemologist ensures all diamonds meet strict quality standards.
What watch brands do you service?
We're authorized service centers for Longines, Tissot, and Hamilton. We handle maintenance, repairs, and battery replacements for Swiss timepieces.
Are your sales staff knowledgeable?
Our team includes a graduate gemologist, master goldsmiths, and experienced sales professionals. We provide expert guidance without commission-based selling.
What are your store hours?
Monday-Friday 11am-5pm, Saturday 12pm-4pm. Closed Sundays. Appointments available for personalized consultations during regular business hours.
Reviews (4)
Jeremy Forrest
Jan 08, 2022
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I had a great experience here last month I've been thinking about and decided to write a review. The staff are all very friendly and helpful with not even a hint of pressure. Selection is great, prices are very fair and overall it was just such a smooth and pleasant experience I had to share my recommendation. Thanks again!
Matthew Ngo
Nov 20, 2021
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Friendly and professional service paired with great quality of work! I recently had my girlfriend's gold necklace chain soldered back together. I was greeted by a kind gentleman by the name of Justin. He was very confident and knowledgable with working with gold. After 3 days, the necklace and pendent were returned to me more shiny than when it originally was on the day I dropped it off and the soldering was seamless. No appointments. Simply walked in, dropped it off, and received a call when it was ready to be picked up. I would recommend this shop for all of your jewelry restoration needs!
Aaron Li
Nov 03, 2021
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Great shop! Even though they didnt have the strap I wanted in store they ordered it for me and it came very fast. All employees are extremely friendly and helpful!
Robert L.
Oct 20, 2020
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I have been a long time customer of Gem by Carati and every single one of my smaller purchases and interactions with Justin has always been outstanding. Due to the multiple positive experiences I decided to purchase an engagement ring from Justin without considering to shop elsewhere.
