Business Details
Your Premier Vacation Rental Experience in Whistler
Whistler Retreats is a full-service vacation rental and property management company with over 25 years of experience in Whistler Resort. Our dedicated team specializes in providing hassle-free stays for guests and maximizing returns for property owners. We offer a wide range of accommodations, from cozy condos to luxurious townhouses, all equipped with amenities like free WiFi and local/long-distance calls. Our property management services include 24/7 guest support, personalized check-ins, and competitive commission rates of 39%, ensuring both guest satisfaction and owner profitability. With a focus on reliability, trustworthiness, and respect, we maintain strict compliance with local regulations while delivering personalized service.Our proven strategies for rate management and revenue optimization ensure owners achieve above-average returns, even during slower seasons. We pride ourselves on transparency, providing detailed monthly statements and an online portal for owner convenience. Our commitment to quality extends to maintenance, housekeeping, and concierge services, ensuring every property is well-maintained and every guest experience exceeds expectations. As a locally established business, we understand Whistler's dynamic market and adapt quickly to ensure your investment thrives. Whether you're seeking a romantic retreat or a family-friendly getaway, our team is here to make your Whistler experience unforgettable.
Services
Vacation Rentals
Property Management
Discounted Ski Packages
24/7 Guest Services
After-Hours Check-In
Concierge Services
Maintenance Department
Housekeeping Team
Monthly Owner Statements
Online Owner Portal
Highlights and features
- We have over 25 years of experience in Whistler's vacation rental market.
- Our 24/7 guest services line ensures round-the-clock support for visitors.
- We offer free WiFi and local/long-distance calls in all units.
- Our property management commission rate of 39% is among the lowest in Whistler.
- We provide personalized check-ins and require damage deposits for all units.
Services
Vacation Rentals
Whistler Retreats offers a wide range of vacation rentals including condos, chalets, and townhouses across Whistler's prime locations. Our properties feature amenities like gas fireplaces, full kitchens, and access to pools or hot tubs. Guests enjoy free WiFi and local/long-distance calls, ensuring connectivity during their stay. Units are available in the Village, Creekside, Village North, and Upper Village, with pricing starting at $99/night CDN.
Property Management
Our property management services provide owners with comprehensive solutions to maximize rental revenue. We handle guest services, maintenance, housekeeping, and financial reporting while charging a competitive 39% commission rate. Owners receive detailed monthly statements and access to an online portal for tracking revenue and availability. Our team ensures properties meet all local regulations and maintain high standards for guest satisfaction.
24/7 Guest Services
Guests receive round-the-clock support through our 24/7 answering service. This includes assistance with after-hours check-ins, maintenance requests, and concierge services. Electronic door locks enable secure self-check-in options, while our team remains available to resolve any issues promptly. This service ensures a seamless experience for visitors staying in Whistler Retreats properties.
Discounted Packages
We offer discounted ski, mountain bike, and activity packages to enhance guests' Whistler experience. Partnerships with local providers allow us to provide savings on golf, ziplining, eco-tours, and spa services. These packages are available for direct bookings and can be combined with seasonal promotions to create cost-effective vacation options for visitors.
Owner Portal
The online owner portal provides property owners with real-time access to revenue data, availability calendars, and financial statements. Owners can create bookings, review maintenance records, and monitor performance metrics through this secure platform. This tool enhances transparency and simplifies property management for Whistler Retreats clients.
Questions
What types of vacation rentals does Whistler Retreats offer?
We provide condos, chalets, and townhouses in locations like Whistler Village, Creekside, Village North, and Upper Village. Properties range from budget-friendly options starting at $99/night to luxury accommodations with private hot tubs and mountain views.
How can I book a vacation rental with Whistler Retreats?
Book directly through our website, by phone at 1-866-944-7853, or via email. We offer guaranteed best rates and can help customize packages with discounted activities for your stay.
What property management services are included?
Our services cover guest communication, check-ins, maintenance, housekeeping, financial reporting, and marketing. We charge a 39% commission rate and provide detailed monthly statements with electronic fund transfers for owner convenience.
Are there discounts available for extended stays?
Yes! Save 5-30% on stays of 3+ nights during summer/fall 2025. Discounts increase with stay duration, up to 30% for 14+ nights. These apply to new direct bookings made between May 1st and November 30th, 2025.
What amenities are included in rental units?
All units feature free WiFi and local/long-distance calls. Many include gas fireplaces, full kitchens, balconies, and access to shared pools or hot tubs. Electronic door locks enable after-hours check-in flexibility.
How does Whistler Retreats ensure property maintenance quality?
We employ a dedicated maintenance team and reliable housekeeping staff. Regular inspections and guest feedback help maintain high standards. Owners can track service requests and maintenance history through our online portal.
Reviews (5)
Kevin Batter
Dec 05, 2019
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Confusion at intercom. Got there 3o min early and she said to come back. Property run down and out of date. At least our condo was. Not sure I'd recommend it
Ciara Dolan
Jul 17, 2018
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Would give a lower review if I could. Had to cancel the booking because the entire group wasn't over 25. This fact was not made clear to us at all when we were booking and when we realised we rang up to cancel but they were extremely rude, hard to contact, refused to give us back the deposit and tried to get us to pay the remaining balance. I would highly recommend looking at other places as the staff are not good to deal with and aren't understanding or accommodating at all.
Adam Welch
Jan 15, 2018
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From the moment you arrive, the staff are rude and uninviting. The room felt as if I was staying in a Motel 6. On my first night there, I slipped on the ice in the village and my key fob mustve fallen out of my pocket. I called for a replacement and without telling me that there would be a cost involved, I was charged $160 CAD on my account which didnt even come through until I was already back home. Unreal. Stay far, far away!
Jordan Reynolds
Oct 05, 2017
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This is our families 3rd year in a row staying in the Mountain star condos. The two previous stays were great, no complaints. As for mountain star number 15 it was very displeasing and we will be considering other options next year. For starters the downstairs bathroom toilet wasn't cleaned, also the bathroom fan didn't work. There were numerous light bulbs out, one being the master closet. Looking through the guest book in May the people that stayed there noted light bulbs being out as well and 9 months later still same issues. Bedroom pillows were also horrible! Microwave control panel was no
Luke S.
Nov 26, 2016
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Utterly inflexible and rude. Booked quiet far in advance and due to a change in circumstances had to cancel with over 100 days notice. Whistler Retreats charged one day + resort fee for the entire stay. Fair enough if that is their policy, but the policy is a poor one and shows greed and lack of compassion. Reccomend booking with another company if you can!
