Business Details
Emergency
services
Your Trusted IT Partner in Lake Country
At Turtle Bay IT, we specialize in delivering professional IT solutions tailored to small and medium-sized businesses as well as personal users. Our approach focuses on building lasting relationships by repairing, reusing, and repurposing technology while applying common-sense strategies to complex IT challenges. With over 20 years of combined experience, our team brings deep technical expertise and a commitment to empowering clients through education and practical solutions. We pride ourselves on being the IT managers you never need to seeproviding proactive support that keeps systems running seamlessly.Our services span hardware and software solutions, cybersecurity, cloud integration, and personalized support that adapts to how clients communicate. Backed by strategic partnerships with leading technology providers, we ensure reliable, easy-to-use systems that meet evolving business needs. Our dedication to community extends beyond technology through initiatives like senior computer training and electronics recycling. By combining technical proficiency with transparent communication, we aim to be the trusted partner that simplifies technology management for our clients.
Services
Computer Repair
Data Recovery
Network Support
Cloud Integration
Cybersecurity
Device Setup
Remote Support
Hardware Sourcing
IT Consulting
System Backups
Highlights and features
- We offer 20+ years of combined IT expertise in computer repair and network support.
- Our team provides 24/7 managed IT services for uninterrupted business operations.
- We specialize in Microsoft cloud solutions and cybersecurity for small businesses.
- Our technicians deliver on-site, remote, and in-shop repair services with fast turnaround.
- We empower clients through personalized technology education and support.
What people say
Quick resolution
Friendly professional service
Great personality
Timely and efficient
Quality work
Services
Computer Repair
Our computer repair service addresses hardware failures, software issues, and performance optimization for both Windows and Mac systems. We offer on-site diagnostics, component replacement, and system tune-ups to restore functionality. With expertise in virus removal and data recovery, we minimize downtime while ensuring long-term reliability through preventive maintenance strategies.
Network Support
We design, implement, and maintain secure network infrastructures for businesses. Services include firewall configuration, wireless network optimization, server management, and remote access solutions. Our team ensures seamless connectivity across devices while implementing robust security protocols to protect sensitive data and maintain compliance with industry standards.
Cloud Integration
Specializing in Microsoft cloud solutions, we help businesses transition to Office 365 and optimize cloud-based workflows. Our services include email migration, collaboration tool implementation, and data backup solutions. We ensure secure access to critical applications while providing ongoing support for cloud infrastructure management and scalability.
Cybersecurity
We protect businesses through comprehensive cybersecurity solutions including threat detection, access control, and data encryption. Our services cover network vulnerability assessments, security policy development, and employee training programs. We implement multi-layered defenses to safeguard against phishing, malware, and unauthorized access while maintaining regulatory compliance.
Remote Support
Our remote support service provides immediate assistance through secure screen-sharing technology. Available 24/7, we troubleshoot software issues, perform system updates, and resolve connectivity problems without requiring on-site visits. This service ensures rapid response times while maintaining detailed records of all technical interventions for audit purposes.
People
Johnny B Good
IT Technician
With over 20 years of IT experience, Johnny specializes in practical technology solutions for businesses and individuals. Formerly a Computer Technician and Business Analyst, he focuses on empowering clients through education while maintaining active involvement in local rugby communities.
Craig Verburgh
Network Specialist
Craig brings two decades of IT expertise in computer repair and network security. His background includes data recovery, cybersecurity implementation, and home networking solutions. Now based in the Okanagan, he combines technical proficiency with a commitment to delivering reliable technology systems for local businesses.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, network support, cloud integration, cybersecurity solutions, server maintenance, and customized IT policies for small to medium-sized businesses in the Okanagan region.
Do you provide emergency computer repair services?
Yes, we offer emergency IT support with rapid response times for critical system failures, including hardware replacements, data recovery, and urgent security threat mitigation.
Can you help with Microsoft Office 365 migration?
We specialize in Office 365 implementation, including email migration from Google Workspace, security configuration, and integration with collaboration tools like Microsoft Teams and SharePoint.
What areas do you serve?
We primarily serve Lake Country, Winfield, Oyama, and the surrounding Okanagan Valley communities for on-site services while offering remote support province-wide.
Do you work with personal computer users?
Yes, we provide comprehensive PC and Mac support, mobile device integration, data recovery, and home network solutions for individual clients throughout the Okanagan region.
How can I get immediate technical assistance?
Use our secure remote screen connect option for instant troubleshooting, or call us at 778-480-6686 to schedule emergency on-site support during business hours.
Reviews (6)
Kevin Coleman
Dec 17, 2021
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Well first....my experience has been when in need of something electronic go to the big box stores.....not so....all the big boys were no help. So hats off to Turtle Bay IT....they had everything I needed and wow they knew there stuff. I will be shopping local in the future
Mhiz Eseh
Dec 14, 2021
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Beata Caha
Nov 24, 2021
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I am currently stuck in the Lower Mainland due to the highway closures and was desperately seeking a very specific computer that will allow me to work while Im here. I couldnt find anything at all within the area so I called Turtle Bay and John helped locate one immediately and had it shipped to me by the next morning. He was extremely helpful and very responsive. This is also not the first time we have used his services and I highly recommend him for any IT needs. 100% will be repeat customers.
Jer Blasko
Aug 18, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I had a problem with my tablet, and johnny walked me through how to fix it. Amazingly helpful!
I had a problem with my tablet, and johnny walked me through how to fix it. Amazingly helpful!
Galaxy Shoe Repair
Jul 10, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
As a buisness owner, I depend on my computer for everyday things, like emailing customers, ordering, social media......... My computer crashed and needed a new hard drive. Johnny had my computer fixed and running like new in a day, at a very reasonable price.. highly recommend.
As a buisness owner, I depend on my computer for everyday things, like emailing customers, ordering, social media......... My computer crashed and needed a new hard drive. Johnny had my computer fixed and running like new in a day, at a very reasonable price.. highly recommend.
The Tattooed Cobbler
May 15, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
my business computer stopped working. contacted Turtle Bay IT and Johnny was able to get it working again, better than new. fast turn around, and very reasonable. highly recommend.
my business computer stopped working. contacted Turtle Bay IT and Johnny was able to get it working again, better than new. fast turn around, and very reasonable. highly recommend.
