Business Details
Emergency
services
Your Trusted Ottawa Plumbing Experts
At Drainpro Ottawa, we combine decades of expertise with exceptional customer care to address Ottawa's plumbing needs swiftly and professionally. As a family-owned and operated business, we pride ourselves on delivering quality workmanship using superior materials while maintaining a personal touch in every service. Our team of skilled plumbers and technicians is trained to provide timely, efficient service, with rapid response ensured through a fleet of trucks strategically dispersed throughout the city. Backed by a Better Business Bureau A+ rating and HomeStars verification, we guarantee all our work with a one-year warranty. We are fully licensed, bonded, and insured, ensuring complete peace of mind for both residential and commercial clients. Our commitment to transparency includes providing detailed estimates with no hidden costs, and we always confirm pricing before beginning any job.Whether handling emergency repairs or planned installations, we prioritize both technical excellence and exceptional interpersonal service. Our dedication to Ottawa's community is reflected in our use of trusted local suppliers and our focus on building long-lasting customer relationships. From frozen pipe emergencies to comprehensive plumbing system installations, we deliver reliable solutions tailored to each client's unique needs. As Ottawa's trusted plumbing provider, we remain committed to maintaining the highest standards of professionalism, integrity, and technical expertise in every project we undertake.
Services
Water Line Repair
Frozen Pipes
Sump Pump Repair
Sewage Pump Repair
Floor Drain Repair
Video Inspection
Plumbing Installation
Emergency Plumbing
Pipe Replacement
Sewer Backup Repair
Highlights and features
- Family-owned business serving Ottawa since 1980
- Better Business Bureau A+ rated plumbing contractor
- All work guaranteed with a one-year warranty
- Fully licensed, bonded, and insured professionals
- Rapid response fleet strategically positioned across Ottawa
Associations and certifications
- Better Business Bureau
- HomeStars
Services
Water Line Repair
Our water line repair service addresses burst pipes, leaks, and frozen pipe emergencies with rapid response and durable solutions. Using advanced diagnostic tools, we identify issues quickly and perform repairs with minimal disruption to your property. Our technicians work efficiently to restore proper water flow while ensuring long-term system integrity.
Sump Pump Repair
We provide comprehensive sump pump repair and replacement services to protect your property from water damage. Our experts diagnose electrical issues, mechanical failures, and pump inefficiencies, offering both emergency repairs and preventive maintenance. We install high-quality replacement units with proper sizing to ensure optimal performance during heavy rainfall or snowmelt.
Frozen Pipes
Our emergency frozen pipe service utilizes specialized thawing equipment to safely restore water flow without damaging your plumbing system. We prioritize high-risk areas, implement temporary heating solutions, and conduct thorough inspections to identify potential weak points. Our team provides immediate repairs for burst sections while offering preventive advice for future winterization.
Sewage Pump Repair
We handle sewage pump emergencies with specialized equipment and containment procedures to minimize health risks. Our technicians diagnose pump motor failures, float switch issues, and discharge line blockages, performing repairs or replacements with code-compliant components. We also offer routine maintenance plans to prevent system failures in residential and commercial properties.
Video Inspection
Our advanced video inspection service identifies hidden plumbing issues using high-resolution cameras inserted into your pipe system. This non-invasive technology locates blockages, cracks, root intrusions, and corrosion with precision, allowing targeted repairs without unnecessary excavation. We provide real-time visual diagnostics and detailed reports to support informed maintenance decisions.
Questions
What emergency plumbing services are available in Ottawa?
We offer 24/7 emergency plumbing services including burst pipe repair, frozen pipe thawing, sewer backups, and water heater emergencies across Ottawa and surrounding areas.
Do you provide both residential and commercial plumbing services?
Yes, we serve both residential homeowners and commercial businesses with comprehensive plumbing solutions including installations, repairs, and preventive maintenance.
What areas of Ottawa do you service?
We service all major Ottawa neighborhoods including Nepean, Barrhaven, Kanata, Orleans, Stittsville, Gloucester, Vanier, and surrounding communities like Carp and Metcalfe.
Are your plumbers licensed and insured?
All our technicians are fully licensed, bonded, and insured with WSIB coverage, ensuring complete protection and compliance for every plumbing job we perform.
What guarantees do you offer for plumbing work?
We stand behind our work with a comprehensive one-year guarantee covering both parts and labor for all completed plumbing projects.
How quickly can you respond to plumbing emergencies?
Our strategically positioned service fleet enables rapid response times, with technicians typically arriving within 1-2 hours of emergency service calls across Ottawa.
Reviews (6)
Giovanni Barresi
Jan 10, 2022
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Tim was prompt and professional setting up the appt. Matt was the plumber and was very professional and resolved my clogged drain quickly. Highly recommend them! Great experience!!
Service:Unclog drain
Tim was prompt and professional setting up the appt. Matt was the plumber and was very professional and resolved my clogged drain quickly. Highly recommend them! Great experience!!
Service:Unclog drain
Heather Dawe
Aug 29, 2021
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I called late Friday afternoon to book an appointment, thinking I would have to wait a number of days before I would see anyone. Not so! Monday morning, Tyler came over, explained the problem and the solution to me, and got to work clearing the world's biggest blockage. Not only that, but he was humming as he worked, Beautiful voice! Nice to hear someone who so obviously loves his job.
10 out of 10!
10 out of 10!
Martin Renaud
Aug 20, 2021
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I recently bought a condo and we discovered a super slow condo leaking going into the neighbour's condo under mine. We shut off the water under the kitchen sink and contacted DrainPro. They came out the same day and found the slow leak and fixed it. They answered my questions about prevention and we now have peace of mind. These are the kind of experiences which separates top businesses from others and the reviews show it.
Hhg
Mar 20, 2021
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My experience with DrainPro was excellent. The plumber who came to clear out my sewer pipe was very knowledgeable and utilized the latest gear to accomplish the service call. Highly recommended.
Stephanie Penwarden
Mar 01, 2021
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Positive:Professionalism,Punctuality,Responsiveness
Used Drainpro to replace a toilet that had cracked. They were quick to respond, arrive and very professional. They looked after all the details including picking up the toilet and they chose perfectly. Mat who did the work explained everything. thank you
Service:Install toilet
Used Drainpro to replace a toilet that had cracked. They were quick to respond, arrive and very professional. They looked after all the details including picking up the toilet and they chose perfectly. Mat who did the work explained everything. thank you
Service:Install toilet
Patricia Harris
Oct 24, 2020
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Our church has used Drainpro for big and small jobs. They are professional, courteous and always explain what they are doing. We just had 2 toilets repaired and Matt was quick and tidy. We highly recommend them.
Service:Repair toilet
Service:Repair toilet
