Business Details
32 Years
experience
Emergency
services
Victoria's Premier Plumbing & Drainage Solutions
Established in 1994, Royal Rooter Plumbing & Drain Cleaning Plumbing & Drain Cleaning has built a reputation as Victoria's trusted drainage experts with over 31,000 completed jobs. Our family-owned business combines decades of experience with state-of-the-art technology, offering comprehensive plumbing solutions backed by 10-year transferable warranties. We maintain an A+ BBB rating through honest service, WorkSafe BC compliance, and community-focused practices including charitable donations. Our team of certified technicians utilizes specialized equipment for trenchless pipe replacement, video inspections, and emergency flood response.With a focus on transparency, we provide upfront pricing and detailed project consultations while preserving local landscapes through minimally invasive techniques. Our commitment to quality extends to concrete work, oil tank removal, and foundation waterproofing services tailored to Victoria's unique infrastructure needs.
Services
Trenchless Pipe Replacement
Sewer Cleaning
Drain Inspections
Oil Tank Removal
Concrete Work
Hydro Excavation
Foundation Repair
Water Heater Services
Bin Rentals
Condition Inspections
Details
- Year established: 1994
Highlights and features
- 31 years of Victoria-specific plumbing expertise
- BBB A+ rated with 10-year transferable warranties
- Trenchless technology preserves landscaping and infrastructure
- Locally owned with WorkSafe BC compliance
- 24/7 emergency response for flood situations
Associations and certifications
- Better Business Bureau
What people say
31 years experience
BBB A+ rating
10-year warranties
Professional team
Minimally invasive methods
Services
Trenchless Pipe Replacement
Our trenchless technology replaces underground pipes without excavation. Using HDPE pipe and splitting heads, we minimize landscape disruption while replacing sewer and storm drain lines. This method offers faster completion times and reduced property damage compared to traditional excavation methods.
Sewer Drain Cleaning
Specialized machines remove root intrusions and blockages from sewer systems. Our technicians use high-pressure hydro jetting to clear debris buildup in both residential and commercial drainage systems. This preventive maintenance extends pipe lifespan and avoids costly replacements.
Video Inspections
State-of-the-art camera equipment inspects pipe interiors for cracks, root damage, and blockages. This diagnostic tool locates exact problem areas without exploratory digging. We provide detailed condition reports for maintenance planning or property transactions.
Oil Tank Removal
Professional removal of underground oil tanks following environmental regulations. Our certified team handles soil remediation for contaminated sites and provides documentation for property transfers. This service prevents groundwater contamination from aging storage systems.
Foundation Waterproofing
Exterior waterproofing systems using damp-proof membranes and drainage channels protect foundations from water intrusion. We repair existing cracks and install preventive systems to maintain structural integrity in Victoria's climate conditions.
People
Jeff Richmond
Founder & CEO
With over 30 years in the plumbing industry, Jeff established Royal Rooter Plumbing & Drain Cleaning Plumbing & Drain Cleaning in 1994. His leadership focuses on technical excellence and community service, maintaining the company's BBB A+ rating through ethical business practices.
Sean Burley
General Manager
Managing daily operations since 2002, Sean oversees project execution and customer service standards. He ensures all work meets Royal Rooter Plumbing & Drain Cleaning Plumbing & Drain Cleaning's quality benchmarks while maintaining WorkSafe BC compliance.
Questions
What emergency plumbing services are available?
We offer 24/7 emergency response for flooding, burst pipes, and critical sewer issues with same-day service availability.
Do you provide warranties for plumbing work?
Yes, most services include a 10-year transferable warranty covering both materials and workmanship.
Can trenchless pipe replacement fix my sewer line?
Trenchless technology effectively replaces sewer laterals without landscape destruction, suitable for most Victoria properties.
Are your technicians certified?
All technicians are licensed, WorkSafe BC certified, and receive ongoing training in the latest plumbing technologies.
What areas do you service?
We serve Victoria and surrounding areas including Saanich, Oak Bay, and Langford with local knowledge of infrastructure challenges.
How do you handle oil tank removal?
We follow strict environmental protocols for tank removal, including soil testing and remediation when necessary.
Reviews (4)
Hannah Wall
Nov 22, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
We had Royal Rooter out to clean the perimeter drains and sewer line. Easy to book, the technician (Josh) was super duper nice, and pricing is very reasonable. Will definitely use them again!
We had Royal Rooter out to clean the perimeter drains and sewer line. Easy to book, the technician (Josh) was super duper nice, and pricing is very reasonable. Will definitely use them again!
Sebastian Harper
Aug 09, 2020
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Terrific attentive service. Drew (attending technician) did amazing work under demanding circumstances. Very diligent and thorough. Would recommend this company over other companies for your sewage/perimeter drain needs.
Candice Moran
Dec 12, 2019
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Our family recently experienced a plumbing nightmare. We have recently bought a home, which is my first home, and it took everything we had to get this home. You can imagine the devastation we felt when our home flooded leaking from several locations; which was caused from an ongoing blockage, which we werent aware of at the time of purchase. The quality of work, professionalism, and class this company brought to handle our situation was impressive. They were able to quickly solve our issue, help correct the problem, and plan for future upgrades to our home. I was recommended this company and
Finn'S. Kitchen
Nov 17, 2019
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Absolutely the worst customer service. Called to inquire about draining service; I barely had a chance to explain what we need and the lady on the phone already suggested us to look somewhere else. Didn't have a chance even to talk more about our situation; she bluntly said no service for today. I don't even know this lady and don't understand what I did to her that make her so rude.
