Business Details
Trusted Senior Home Care Services in Victoria, BC
Helping Hands Personal Support Services is a privately owned non-medical home care and companionship service dedicated to enhancing the lives of seniors across Greater Victoria, the Saanich Peninsula, and surrounding areas. Our approach centers on building meaningful, personalized relationships with clients, ensuring each individual receives tailored support that maximizes independence and well-being. With a team of compassionate professionals, we offer assistance with daily activities, respite care, and social engagement, prioritizing trust, dignity, and joy in every interaction.Our services extend to clients living independently or in supported environments, with a focus on bridging family connections through consistent communication and detailed reporting. Recognized for outstanding customer service, we are committed to delivering care that aligns with the highest standards of professionalism, integrity, and empathy.
Services
Senior Home Care
Respite Service
Companionship
Light Housekeeping
Pet Care
Meal Preparation
Transportation
Social Outings
Medication Reminders
Family Liaison
Highlights and features
- We offer personalized, relationship-driven care tailored to individual needs.
- Our team provides consistent companionship and support from dedicated caregivers.
- Flexible scheduling accommodates client and family convenience.
- We maintain transparent communication with daily reports and photo updates.
- Recognized for outstanding customer service by the Saanich Peninsula Chamber of Commerce.
Associations and certifications
- Certified Professional Consultant on Aging
- VAC Health Identification Cards Accepted
What people say
Compassionate care
Reliable service
Personalized attention
Family peace of mind
Trustworthy companions
Services
Senior Home Care
Personalized non-medical support for seniors living independently or in assisted environments. Services include daily activity assistance, companionship, and wellness monitoring. Caregivers focus on fostering independence while ensuring safety and emotional well-being through consistent, one-on-one relationships.
Respite Service
Temporary care solutions for family caregivers needing rest or time away. Our team provides in-home, hospital, or facility-based support, maintaining continuity of care while reducing caregiver stress. Services include companionship, light housekeeping, and medical appointment accompaniment.
Companionship
Dedicated companions for social engagement and emotional support. Activities include games, outings, art projects, and shared meals. Our caregivers prioritize relationship-building to combat loneliness and enhance mental stimulation through personalized interactions.
Light Housekeeping
Tidy home services including laundry, dishwashing, organization, and light cleaning. Caregivers maintain existing cleanliness standards while respecting client preferences and privacy in their personal living spaces.
Pet Care
Pet feeding, walking, and companionship services for senior clients with animals. Our caregivers ensure pets receive proper care while providing emotional benefits through animal interaction, enhancing overall well-being for both client and pet.
People
Janette Kelly
Owner/Operator
With over a decade of experience in senior care, Janette Kelly leads Helping Hands Personal Support Services as Owner/Operator. Recognized for outstanding customer service by the Saanich Peninsula Chamber of Commerce, she specializes in personalized care coordination and caregiver training. Janette maintains direct client communication, ensuring service excellence and family involvement through detailed reporting and photo updates.
Questions
What areas do you serve?
We provide home care services in Greater Victoria, Saanich Peninsula, Mill Bay, Cobble Hill, Arbutus Ridge, and Duncan, BC.
What types of services are offered?
Our services include companionship, light housekeeping, meal preparation, medication reminders, pet care, transportation, and respite support for seniors.
Are your caregivers consistent?
Yes, clients receive care from the same dedicated companion to build trust and continuity.
How do you handle family communication?
We provide daily reports, photo updates, and direct communication to keep families informed and involved.
What payment methods do you accept?
We accept cheques, VISA/MasterCard, and Online Interac Transfer for our services.
