Business Details
48 Years
experience
Trusted Fireplace Solutions in Ottawa
Founded in 1978, Burning Log has established itself as Ottawa's premier fireplace destination through three generations of family ownership. Our expertise spans wood, gas, and electric fireplaces, inserts, and custom fireplace doors, backed by partnerships with industry-leading brands like Regency, Napoleon, and Marquis. With certified installation services and a commitment to personalized customer care, we combine decades of experience with modern heating solutions to meet diverse homeowner needs.Our team prioritizes education and transparency, ensuring clients make informed decisions about products that enhance comfort, efficiency, and aesthetics. As a locally rooted business, we maintain deep ties to the Ottawa community while upholding standards of professionalism passed down through generations.
Services
Wood Stoves
Gas Fireplaces
Electric Fireplaces
Fireplace Inserts
Fireplace Doors
Details
- Year established: 1978
Highlights and features
- Family-run business serving Ottawa since 1978 with generational expertise
- Certified installation experts for all fireplace types and brands
- Exclusive partnerships with leading manufacturers like Regency and Napoleon
- Personalized service focused on long-term customer satisfaction
- Comprehensive selection for complete fireplace solutions
What people say
Helpful and informative
After-sales service
Friendly customer service
Fantastic price
Knowledgeable assistance
Services
Wood Stoves
Modern wood stoves combine traditional aesthetics with advanced efficiency technology. These heating solutions provide high heat output while maintaining environmental friendliness through renewable fuel sources. Our selection includes models from Regency, Osburn, and Napoleon that offer lower energy costs and reliable warmth during power outages. Each installation includes expert guidance on fuel efficiency and maintenance requirements.
Gas Fireplaces
Natural gas fireplaces deliver instant heat with minimal maintenance requirements. Our inventory features Regency and Marquis models that balance aesthetic appeal with energy efficiency. Installation services ensure proper venting and integration with existing heating systems while maintaining safety standards. These units offer precise temperature control through thermostatic regulation and remote operation capabilities.
Electric Fireplaces
Dynasty electric fireplaces provide versatile heating solutions with zero emissions. These units require no venting and operate safely at cool surface temperatures. Our selection includes models with adjustable ambiance settings and dual heat functions for year-round use. Professional consultations help determine optimal placement and electrical requirements for various home environments.
Fireplace Inserts
Wood and gas inserts transform existing fireplaces into efficient heating systems. We offer Regency and Napoleon models that improve energy efficiency while maintaining classic aesthetics. Our certified technicians handle complete retrofitting processes, including chimney modifications and safety inspections, to ensure optimal performance and code compliance for both residential and commercial properties.
Fireplace Doors
Custom fireplace doors enhance both functionality and visual appeal. Our selection includes tempered glass and metal options compatible with various existing units. Professional fitting services ensure proper sealing for improved energy efficiency while maintaining easy access for maintenance. We also provide complementary tool sets and safety screens for complete fireplace management.
People
Derek Bourada
Co-Owner
Third-generation fireplace expert with over 25 years of industry experience, specializing in product selection and business operations.
Steve Bourada
Co-Owner
Active in daily operations with expertise in customer relations and technical aspects of fireplace installation and maintenance.
Adam Bourada
Sales Manager
Leads sales team with focus on client education and matching fireplace solutions to individual homeowner requirements.
Paul Andersen
Manager
Experienced manager providing technical expertise and overseeing inventory management for the store's extensive product range.
Russell Milks
Manager
Supports operations with specialized knowledge of fireplace codes and regulations for residential installations in Ottawa.
Questions
What types of fireplaces do you offer?
We carry wood, gas, and electric fireplaces, including inserts and custom doors from top manufacturers like Regency and Napoleon.
Do you provide installation services?
Yes, we offer certified installation for all fireplace types with technicians trained in local building code requirements.
Can I finance my purchase?
Yes, we provide financing options to help customers acquire fireplace solutions with flexible payment arrangements.
What are your business hours?
We're open Monday-Friday 9am-5:30pm, Saturday 9am-4pm, and closed Sundays for regular operations.
Do you sell replacement parts?
Yes, we stock fireplace doors, tools, and replacement components for both new and existing installations.
How do I choose the right fireplace?
Our experts help assess heating needs, space requirements, and fuel preferences to recommend optimal fireplace solutions.
Reviews (6)
Jonathan Morrissey
Jul 13, 2020
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7 phonecalls, 3 voicemails and 2 emails. We spoke to an agent twice and both times we were promised calls back and brochures. This never happened. Like other reviews here, it's like they don't want your money and are beyond rude. So disappointing.
Avoid.
Avoid.
Cin D'S.
Jan 04, 2019
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Steve was very knowledgeable and helpful. I really appreciated his assistance with my fireplace. I had a lot of questions and he took the time to answer them all. He went the extra mile with his service. Thank You Very Much
Michael Hickey
Dec 05, 2018
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Hi, This is in response to your reply below:
I was actually unable to get a quote in-store despite being the only customer - I was told to send an email after I left, and I never did get a response. Please see the attached photo. The reason I am replying to this is to give you an opportunity to improve for future clients. I have since purchased 3 fireplaces from Clean Sweep in Perth. Thanks. No interest in selling me a product. Would not give quotes in person - told to send email and still haven't heard back (so obviously not a same-day quote which is advertised on the website)
I was actually unable to get a quote in-store despite being the only customer - I was told to send an email after I left, and I never did get a response. Please see the attached photo. The reason I am replying to this is to give you an opportunity to improve for future clients. I have since purchased 3 fireplaces from Clean Sweep in Perth. Thanks. No interest in selling me a product. Would not give quotes in person - told to send email and still haven't heard back (so obviously not a same-day quote which is advertised on the website)
Pierre Valiquette
Oct 25, 2018
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I called because I just broke my fireplace glass door. The gentleman that answered, a Friday night at past 5 O'clock, told me that he could order one, but to call a local glass shop would probably be cheaper. I REALLY appreciated his tip. When money is a result, not the goal, people give the right answer. Sir, you have all my respect.
Guy Savard
Sep 23, 2018
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I'd prefer to give no start, but that's not an option... My issue: a cheminey flashing ordered on Wednesday, expected on Thursday but not later then Friday. But on Saturday, still not delivered in the store... As a result, our contractor can't finish his job on the roof. The issue seemed to be the least of the Burning Log rep's concern... The guy didn't propose any solution order then an empty "oh well"...
Done Oo Eldershaw
Dec 10, 2017
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I recently had a problem with my wood stove ( osburn 1600 ) that i bought 16years ago from the burning log , i called Adam at the store ( burning log )explained the issue i had , he called the manufacture ( osburn)of the woodstove originally a BC company ( now bought by SBI in quebec) the manufacture sent me a email asking for pictures and info regarding the problem i had , Adam from the burning log kept me up to date on what the manufacture was going to do to resolve my problem with my wood stove, it took about 10 days before the manufactures enginers came to a conclusion that it was a manufacture
