Business Details
16 Years
experience
Emergency
services
Your Trusted Partner for HVAC Solutions
Founded in 2010, Genuine Comfort has established itself as Canada's leading supplier of PTAC, VTAC, and AC units. Our mission to deliver comfort consistently drives our commitment to reliability, quality, and customer satisfaction. With six strategically located warehouses across Canada, we ensure rapid delivery and reduced lead times for our clients. Our industry-leading Genuine Care Warranty provides comprehensive coverage for units and parts, reflecting our confidence in product durability. We prioritize direct supply to eliminate middlemen, offering cost-effective solutions without compromising on performance. Our team combines extensive experience with a focus on innovation, ensuring we meet the evolving needs of the hospitality industry.Customer testimonials highlight our exceptional service, competitive pricing, and dependable product quality. Through strategic acquisitions, including NRG Equipment and Avalanche 21, we've expanded our capabilities while maintaining local distribution advantages. Our core values of communication, accountability, and operational initiative guide every interaction. With over 15 years of combined leadership experience, our executives drive continuous improvement in logistics, sales, and customer support.
Services
PTAC Units
AC Units
VTAC Units
Parts & Accessories
Bulk Orders
Details
- Year established: 2010
Highlights and features
- We operate six strategically located Canadian warehouses for rapid delivery
- Our Genuine Care Warranty offers industry-leading coverage for units and parts
- We maintain a 99.9% order fill rate with year-round product availability
- Our team includes HVAC specialists with over 15 years of combined experience
- We provide direct supply solutions eliminating middlemen and reducing costs
What people say
Professional and quick to respond
Good product quality
Competitive prices
Excellent customer service
Fast delivery
Services
PTAC Units
Our PTAC units provide reliable temperature control solutions for commercial properties. Designed for durability and efficiency, these units meet industry standards for performance and noise reduction. Hotels nationwide trust our PTAC systems for consistent comfort and easy maintenance.
AC Units
High-performance AC units deliver efficient cooling for residential and commercial applications. Our certified systems ensure energy efficiency while maintaining quiet operation. Backed by comprehensive warranty coverage for long-term reliability and customer satisfaction.
VTAC Units
Space-saving VTAC units offer optimal climate control for vertical installations. These certified systems combine energy efficiency with minimal noise output. Designed for quick installation and long-term performance in commercial environments.
Parts & Accessories
We supply genuine replacement parts and accessories for all major HVAC systems. Our inventory ensures 99.9% order fill rate for critical components. Direct supply model guarantees quality parts at competitive pricing with rapid delivery.
Bulk Orders
Specialized support for large-scale HVAC projects with volume pricing. Our team ensures timely delivery of bulk orders across Canada. Custom solutions for hotel renovations and new construction projects with dedicated account management.
People
Jordan Hammond
Founder & CEO
With 15 years of sales and entrepreneurial experience, Jordan founded Genuine Comfort in 2010 after identifying market gaps in HVAC distribution. He leads with core values emphasizing team development and operational excellence.
Dean
Chief Operating Officer
Bringing 20+ years of executive leadership experience, Dean joined in 2024 to drive operational excellence and strategic growth. His track record includes scaling organizations from $10M to $80M in three years through performance turnarounds.
Allan
Director of Supply Chain
Allan leads supply chain operations with 15+ years of management experience. He focuses on high-performing teams and project management principles to support rapid company growth and inventory optimization.
Derek Pilling
Director of Product
With 17 years in the PTAC industry, Derek oversees product development. Former president of NRG Equipment, he brings expertise in logistics, product lifecycle management, and HVAC innovation to ensure quality solutions.
Adnane
Financial Controller
Adnane manages financial operations with a business administration degree and experience in public accounting. He contributes bilingual expertise in financial risk management during corporate acquisitions and growth phases.
Questions
What HVAC products does Genuine Comfort offer?
We specialize in PTAC, VTAC, and AC units, along with replacement parts and accessories. Our product line includes solutions for both residential and commercial applications.
Do you provide warranty coverage?
Yes, our Genuine Care Warranty offers 1-year replacement and 6-year parts coverage on all units, representing the most comprehensive protection in the industry.
How quickly can you deliver products?
With six Canadian warehouses, we maintain a 99.9% order fill rate and typically deliver within 1-3 business days depending on location.
Do you serve businesses outside Canada?
While our primary focus is Canada, we have distribution capabilities in the US through our Minneapolis location for select commercial projects.
Can I get support for large projects?
Yes, our team handles bulk orders with dedicated account management, volume pricing, and guaranteed delivery timelines for hotel renovations and new constructions.
Videos
Reviews (1)
Jeremy Mumford
May 26, 2021
Report
Doesnt care about the community or customers! Anti-mask covid denier who puts public health at risk!
