VBS IT Services

Business Details

19 Years

experience

Emergency

services

Toronto's Premier IT Support Services

Founded in 2007, VBS IT Services has established itself as Toronto's leading IT support partner for small and medium-sized businesses. With over 20 years of combined experience, our team delivers proactive IT solutions, cybersecurity protection, and AI automation services tailored to SMB needs. We pride ourselves on our human-centric approach, combining technical expertise with personalized service to ensure 99% uptime reliability and 90% first-call resolution rates. Our award-winning team provides 24/7 support, cloud migration services, and strategic IT consulting while maintaining a strong commitment to diversity and continuous improvement.

Recognized for our exceptional customer service and innovative solutions, we help businesses across Toronto, Markham, and Richmond Hill achieve operational excellence through technology. Our comprehensive services include managed IT support, cybersecurity assessments, cloud application integration, and CRM implementation, all backed by industry-leading partners like Microsoft and RingCentral.

Services

IT Support Cybersecurity Cloud Migration CRM Implementation Workflow Automation Remote Work Solutions Data Backup Phone Systems IT Consulting Security Assessments

Details

Year established: 2007

Highlights and features

20+ years of combined IT industry experience serving Toronto businesses
Proactive 24/7 monitoring with 99% system uptime guarantee
90% first-call resolution rate for technical support issues
Award-winning customer service with personalized technology solutions
Microsoft and RingCentral certified technology integration specialists

What people say

Great service as always Outstanding company to work with Proactive approach to protection Highly recommend for expertise Excellent service reliability

Website

Update Listing

Services

IT Support

Our IT support services provide comprehensive technology maintenance and troubleshooting for Toronto businesses. With 24/7 monitoring and rapid response times, we ensure 99% system uptime and 90% first-call resolution rates. Our certified technicians handle network management, software support, and hardware maintenance while implementing proactive security measures. Businesses benefit from reduced downtime, predictable costs, and access to expert technical resources.

Cybersecurity

Cybersecurity services protect businesses from digital threats through proactive defense strategies and employee training. We implement advanced threat detection systems, email protection, and data encryption while conducting regular security assessments. Our solutions include ransomware protection, phishing prevention, and compliance support for Toronto businesses. Clients receive ongoing security monitoring and incident response planning to minimize cyber risks.

Cloud Migration

Cloud migration services help businesses transition to modern cloud-based infrastructure with minimal disruption. We specialize in Microsoft 365, Google Workspace, and Zoho CRM implementations while ensuring secure data transfer and system integration. Our solutions enable remote work capabilities, scalable storage, and enhanced collaboration tools. Businesses benefit from reduced IT costs and improved operational flexibility through optimized cloud environments.

Workflow Automation

Workflow automation services streamline business operations through AI-powered process optimization. We implement intelligent automation solutions that reduce manual tasks, improve data accuracy, and enhance productivity. Our integration with cloud applications and CRM systems creates seamless digital workflows. Toronto businesses gain competitive advantages through operational efficiencies and reduced human error in repetitive processes.

CRM Implementation

CRM implementation services optimize customer relationship management through Zoho CRM solutions. We configure customized systems for sales tracking, customer service management, and marketing automation. Our implementations improve data organization, sales pipeline visibility, and customer engagement metrics. Businesses receive ongoing support for CRM optimization and integration with existing technology ecosystems.

People

Miguel Ribeiro

Founder and CEO

With over 20 years in IT leadership, Miguel founded VBS IT Services in 2007 after a personal experience highlighted the need for reliable business technology solutions. He holds a Computer Engineering degree from the University of Toronto and specializes in strategic IT alignment with business objectives.

Paul Tonelli

Chief Information Officer

Paul brings extensive technology and business development expertise, holding certifications from Avaya, Cisco, Microsoft, and Nortel. With a background in computer programming and business management, he specializes in network design and business continuity solutions for SMBs.

Goldwyn Sarmiento

Customer Experience Manager

Goldwyn oversees customer service operations, ensuring prompt issue resolution and high satisfaction rates. He develops strategies to improve client interactions and maintains quality standards across technical support teams through continuous training programs.

Catherine Spiridakis

Financial Operations Manager

Catherine manages financial reporting and cash flow control while ensuring operational efficiency. With over five years at VBS, she combines financial expertise with customer service focus to maintain the company's financial health and client satisfaction.

Questions

What IT services do you offer for small businesses?

We provide comprehensive IT support including network management, cybersecurity protection, cloud migration, workflow automation, and CRM implementation tailored specifically for small and medium-sized businesses in Toronto.

How do you handle cybersecurity threats?

Our cybersecurity services include 24/7 threat monitoring, email protection, ransomware prevention, and employee training programs to create multi-layered defense systems against evolving digital threats.

Can you help with cloud migration?

Yes, we specialize in secure cloud migrations for Microsoft 365, Google Workspace, and Zoho CRM implementations with minimal business disruption and ongoing support.

Do you offer 24/7 technical support?

Yes, we provide 24/7 proactive monitoring and rapid response technical support with 90% first-call resolution rates and guaranteed 99% system uptime.

What industries do you serve?

We primarily serve professional services firms, non-profits, engineering, construction, and supply chain businesses across Toronto and the Greater Toronto Area.

How do you ensure service quality?

Through certified technicians, proactive system monitoring, regular performance reporting, and personalized service plans tailored to each client's specific business needs.

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Reviews (7)

Write a Review

Sohail Temoor

Jan 26, 2022 Report

Positive:Quality,Responsiveness
The members were approachable and have been a pleasure to work with. They are able to answer all questions our clients have had and have shown easy to work with . I highly recommend this company looking for an approachable, easy to communicate with cybersecurity company!

Gwen Wang

Aug 02, 2021 Report

Miguel and his team at VBS IT Services are great to work with. They provided customer-centric and tailored services that were suitable for our needs. They also make sure to check in with us every step of the way. Our team likes the cybersecurity training platform, we look forward to continuing our cybersecurity work together!

George Azar

Apr 15, 2021 Report

I want to thank Miguel and his team for taking care of my IT needs. At first I was worried about switching but Miguel came to my business, gave me advice and recommendations. He was patient and knew exactly what I needed. The transfer went seamless and I am so happy with my system now. The best part has to be the customer service. I call him and someone is taking care of me. Thank you Miguel and VBS!

Claudio Pogliari

Dec 27, 2020 Report

Positive:Professionalism
I recently had The Zoho CRM and email platform implemented for my business. Miguel and his team at VBS IT Services Inc. were extremely professional and knowledgable while getting me started with my new platform! I highly recommend talking to them to see how they can help you too!

Vincent Little

Sep 16, 2020 Report

Working remotely seemed like a big leap and difficult change for our business. I am impressed how quickly we transformed to a work from home team. Thanks to VBS, our technology is now in the cloud and accessible from anywhere securely and reliably. With Microsoft Office 365 and Ring Central phone system, our email, documents, and phone system are integrated. Our team is adapting very well to using the new tools to work from home. VBS is a real asset to our business. I highly recommend working with VBS as your cloud partner.

Leone Anderson

Jun 09, 2020 Report

The team at VBS implemented Zoho One operating system for our business. Vincent and Miguel did a great job of setting up the system to our specific requirements. We received excellent personalized training and we were able to start using the technology right away. Zoho CRM is the easiest CRM system to use and so far, it has helped our team to better serve customers. If you are looking for a Zoho CRM implementation partner, you should consider the team at VBS.

Meghan Anderson

Nov 08, 2019 Report

Michael J. Darling Law office has always relied on VBS for fast and reliable service for our computers and phone system. They always make time for every problem and take the time to explain new technology until we are completely satisfied. We trust them to be sensitive around our confidential information. All in all they have always exceeded expectations and offered an exceptional service!