Business Details
26 Years
experience
Emergency
services
Your Trusted Toronto Veterinarian Since 2000
Queen West Animal Hospital has been serving Toronto's pet community since 2000 with comprehensive veterinary care. Our team of dedicated professionals provides wellness exams, advanced diagnostics, surgical procedures, and end-of-life services in a state-of-the-art 4,000 sq ft facility. We prioritize continuing education through annual conferences and bimonthly staff training sessions to maintain veterinary excellence.Located in downtown Toronto's Queen West neighborhood, we serve clients from Liberty Village to Lakeshore with multilingual support in Cantonese, Portuguese, Serbo-Croatian, and French. Our customer service philosophy emphasizes personalized attention to each pet's unique needs while maintaining a supportive workplace culture for staff development.
Services
General Wellness
Dentistry
Vaccinations
Diagnostic Services
Surgery Services
Travel Certificates
End of Life Care
Details
- Year established: 2000
Highlights and features
- 23 years serving Toronto's pet community with veterinary expertise
- Multilingual staff fluent in Cantonese, Portuguese, and Serbo-Croatian
- Annual continuing education for all veterinary professionals
- Expanded 4,000 sq ft state-of-the-art medical facility
- Supportive workplace culture with experienced veterinary team
Associations and certifications
- Canadian Food Inspection Agency (CFIA)
Services
General Wellness
Our comprehensive wellness exams help maintain your pet's health through regular checkups and preventative care. We offer tailored vaccination schedules, parasite prevention, and early disease detection. Our experienced veterinarians provide personalized health recommendations for pets at every life stage.
Dentistry
Annual dental exams and cleanings prevent oral health issues that can affect your pet's overall wellbeing. Our dental services include tartar removal, tooth extractions, and oral health assessments. We educate pet owners on proper home dental care techniques.
Diagnostic Services
We offer in-house laboratory testing and diagnostic imaging to quickly identify health concerns. Our services include radiography, ultrasound, and tonometry for accurate diagnosis of internal conditions and eye health issues.
Surgery Services
Our surgical suite handles soft tissue procedures with modern anesthesia monitoring equipment. We perform spays, neuters, mass removals, and emergency surgeries while maintaining strict pain management protocols for patient comfort.
Euthanasia Services
We provide compassionate euthanasia services with private consultation rooms for difficult decision-making. Our Pawspice program offers specialized end-of-life care while respecting pet owners' emotional needs during this challenging time.
People
Dr. Che Ng
Managing Veterinarian
Dr. Che Ng leads our veterinary team with extensive experience in small animal medicine and surgery. Committed to continuing education, Dr. Ng ensures our hospital maintains the highest medical standards through regular professional development.
Dr. Vedrana Rakocevic
Associate Veterinarian
Dr. Vedrana Rakocevic brings expertise in diagnostic imaging and internal medicine to our practice. Fluent in multiple languages, she provides culturally sensitive care while maintaining focus on patient comfort and owner education.
Dr. Michaela Ratteray
Associate Veterinarian
Dr. Michaela Ratteray specializes in wellness care and preventative medicine for companion animals. Her approach emphasizes early disease detection and lifestyle management to optimize pet health outcomes.
Nadia
Hospital Manager
Nadia oversees daily operations with a focus on maintaining our supportive workplace culture. She coordinates staff development programs and ensures smooth client service experiences in our expanded facility.
Angie
Hospital Manager
Angie co-manages hospital operations with emphasis on client communication and service quality. She works closely with veterinary staff to maintain our customer service-focused approach during all patient visits.
Questions
What veterinary services do you offer?
We provide wellness exams, dentistry, vaccinations, diagnostic imaging, surgery, and end-of-life care. Our 4,000 sq ft facility handles routine and advanced procedures for companion animals.
How can I schedule an appointment?
Book appointments online through our website or contact us directly at (416) 815-8387 during business hours. We welcome new clients in Toronto's Queen West neighborhood.
Do you handle pet emergencies?
Yes, we offer emergency veterinary care for urgent medical situations. Contact us immediately for after-hours emergencies or critical health concerns requiring immediate attention.
What languages do staff speak?
Our multilingual team communicates in Cantonese, Portuguese, Serbo-Croatian, and French in addition to English, ensuring clear communication for diverse Toronto pet owners.
Do you provide travel health certificates?
As a federally accredited practice, we issue domestic and international health certificates for pet travel within Canada and abroad with proper documentation and examination.
Reviews (5)
Kelsey Ann Canning
Jan 22, 2022
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Positive:Professionalism,Reliability,Responsiveness
They're always so kind and considerate, the Vet took the time to call and explain everything for 10+ minutes. I like their COVID precautions too, makes me feel safe having the two door system.
They're always so kind and considerate, the Vet took the time to call and explain everything for 10+ minutes. I like their COVID precautions too, makes me feel safe having the two door system.
Moira Clark
Oct 29, 2021
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Always excellent treatment at Queen West Vets. Courteous staff and great vets especially Dr. Scott Mathison. Their Covid protocols are efficiently observed with reasonable wait times and very friendly service. At my recent visit with my cat for her yearly vaccines and physical exam, all went smoothly with a very good report on my cat's health. However after I got home I realized that I should have asked if my cat needed another dose of flea repellant (Revolution). It's October but the weather has been warm. The next day I found a flea on my cat. I immediately called Queen West Vets (on a Saturday
Adrian White
Sep 24, 2021
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I brought my cat to this new fancy Animal hospital for sterilization. On the first check up, they took my cat in and after about 30 mins later, they gave my cat back and charged me $150 for doing nothing. They complained that my cat was not cooperative. I was confused, shouldnt the vet know how to calm animals down???? How could they even charge me for not doing anything??!!! Also they wanted me to give sedative drugs on the second visit. I had no problem bringing my cat to see other Vet, should the vet be trained to handle this sort of situation better? It is unprofessional for them to just
Leandra Purssell
Sep 24, 2021
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Positive:Professionalism,Quality,Reliability,Responsiveness,Value
Wonderful clinic! They are very caring and very honest. I have been to other vets around the area and this one is by far the best. They truly care for your pet and DO NOT oversell you on procedures that are unnecessary. I genuinely feel like they care for my dog.
Wonderful clinic! They are very caring and very honest. I have been to other vets around the area and this one is by far the best. They truly care for your pet and DO NOT oversell you on procedures that are unnecessary. I genuinely feel like they care for my dog.
Jennisa Visram
Sep 16, 2021
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Dr. Ng and the team at Queen West Animal hospital are so incredibly kind, accommodating, always provide a ton of information and helpful in making the best decision for my dog. Cannot recommend this place enough!
