Reliable Home

Business Details

18 Years

experience

Emergency

services

Your Trusted Partner for Ottawa HVAC Solutions

Since 2008, Reliable Home has been Ottawa's trusted provider of heating, ventilation, and air conditioning solutions. As a family-owned business founded on principles of honesty and reliability, we specialize in delivering premium HVAC systems tailored to residential needs. Our team of certified technicians provides 24/7 emergency services, routine maintenance, and energy-efficient installations across Ottawa and Eastern Ontario. We distinguish ourselves through direct customer engagement without subcontractors, backed by industry-leading warranty coverage and a unique one-year money-back guarantee.

With over 500 local homeowners relying on our expertise, we maintain a commitment to using cutting-edge technology and high-quality equipment to ensure optimal home comfort year-round. Our founder, John van der Heyden, established the company with a simple yet powerful philosophy: treat every customer like family, from initial consultation through installation and ongoing service.

Services

Heat Pump Air Conditioner Furnace Hot Water Boilers Electrical Indoor Air Quality

Details

Year established: 2008

Highlights and features

Family-owned since 2008 with local Ottawa expertise
24/7 emergency HVAC services available
No subcontractors - direct service from trained technicians
Industry-leading lifetime workmanship guarantee
One-year money-back satisfaction promise

Website

Update Listing

Services

Heat Pump

Our heat pump solutions provide efficient year-round temperature control through advanced heating and cooling technology. Designed for Ottawa's climate, these systems reduce energy consumption while maintaining optimal indoor comfort. Professional installation ensures proper sizing and integration with existing HVAC infrastructure.

Air Conditioner

We offer complete air conditioning services including energy-efficient unit installation and precision maintenance. Our technicians optimize cooling performance while minimizing operating costs. Emergency repair services ensure rapid restoration of comfort during peak summer months in Eastern Ontario.

Furnace

Reliable furnace installation and maintenance services guarantee winter warmth through properly maintained combustion systems. We service all major brands while offering premium replacement units with improved efficiency ratings. Regular maintenance extends equipment lifespan and ensures safe operation.

Indoor Air Quality

Our air quality solutions address allergens, humidity control, and ventilation optimization. We install advanced filtration systems and recommend customized solutions based on home environment assessments. These services improve respiratory health while maintaining HVAC system efficiency through cleaner air circulation.

Emergency Repair

Available 24 hours daily, our emergency repair team responds promptly to HVAC system failures. Certified technicians carry common replacement parts for immediate fixes. This service ensures continuous home comfort through rapid resolution of critical heating and cooling issues.

Questions

What HVAC services do you offer in Ottawa?

We provide complete heating, cooling, and air quality solutions including installation, maintenance, and emergency repair for heat pumps, furnaces, air conditioners, and water heaters.

Are you available for emergency HVAC repairs?

Yes, our certified technicians are available 24/7 for urgent heating and cooling system repairs with prompt response times across Ottawa and surrounding areas.

Do you offer financing options for HVAC replacements?

We provide information about available manufacturer rebates and energy efficiency grants to help make system upgrades more affordable for homeowners.

What warranty coverage do you provide?

We offer a lifetime guarantee on workmanship and manufacturer warranties on equipment, plus our unique one-year money-back satisfaction promise for installation customers.

How often should HVAC systems receive maintenance?

We recommend bi-annual maintenance checks - once before heating season and once before cooling season - to ensure optimal performance and early issue detection.

Reviews (4)

Write a Review

Brian Lee

Dec 29, 2021 Report

My furnace had expired prematurely, just before a cold snap in December (they always do). The initial diagnosis was unfortunately inconclusive and the replacement part did not resolve the issue. After some negotiation with the team at Reliable, it was determined that a replacement was required. After selecting the new furnace, the technicians arrived promptly at the appointment time and they were fantastic and very professional. They went about their business and did not hesitate to answer any questions that we had. The replacement of the furnace, along with a new thermostat was completed in the

Newfie Light Bulb Installer

Dec 15, 2021 Report

Thorough and professional and informative at every step of the process. Salesman Greg knew his stuff, installers arrived on schedule, installed perfectly, no mess no fuss. The installers worked like a well oiled machine, my wife and I continued on with our own work, and a few hours later all done! The furnace itself is an enormous improvement, nearly silent while standing beside it, and absolutely silent anywhere else in the house. Airflow is improved, heat is more consistent and subtle. After sales service was available on the weekend when I called them to ask about a concern I had, and it was

Nathan Wichmann

Dec 14, 2021 Report

We had our 12 year old furnace start to leak from the heat exchanger and since it was 12 years old and a builders grade furnace, we decided to replace it. The Installation team from Reliable were great when they installed our replacement air conditioning unit 2 years prior, so we decided to go with then for the furnace replacement. The only issue we had was the linoleum floor had torn when the guys moved the washer/dryer unit in the utility room. We first had some issues dealing with the sales manager Shawn, who threatened to walk away from the job and leave us with no furnace and damaged property

Alexandra Leonard

Nov 13, 2021 Report

We had a furnace, humidifier and AC replaced by Reliable Home. They were fantastic! The whole team we dealt with were very professional and did an excellent job.
Shawn patiently answered all our questions during our decision making process and the installation went very smoothly with Dan, JR and Jonathan doing a fantastic job! We are extremely happy with our experience and would definitely recommend Reliable Home! Thank you Dan, Shawn, JR and Jonathan.