Business Details
50+ Years
experience
Emergency
services
Compassionate Fear Free Veterinary Care in Vancouver
Established in 1975, Point Grey Veterinary Hospital has been a trusted provider of compassionate veterinary care in Vancouver. Our Fear Free certified team prioritizes both the emotional and physical well-being of pets through comprehensive services including wellness exams, advanced diagnostics, dental procedures, and surgical interventions. With 30-45 minute appointments, we ensure thorough consultations to address client concerns and develop personalized treatment plans.Our commitment to transparency is reflected in upfront pricing and informed consent for all procedures. Utilizing state-of-the-art diagnostic equipment and Fear Free methodologies, we reduce stress for pets while maintaining rigorous medical standards. As an integral part of the West Point Grey community, we combine local knowledge with global veterinary advancements to serve pets and their owners effectively.
Services
Veterinary Care
Emergency Services
Dental Procedures
Wellness Exams
International Travel Assistance
Details
- Year established: 1975
Highlights and features
- Fear Free certified team prioritizing pet emotional well-being
- 30-45 minute appointments for thorough consultations
- Transparent pricing with informed treatment approval
- State-of-the-art diagnostic equipment on-site
- Personalized wellness and treatment plans for pets
Associations and certifications
- Fear Free Certified
What people say
Detailed and informative
Friendly and patient
Fear Free certified staff
No push for unnecessary services
Thorough evaluations
Services
Emergency Care
Our clinic provides immediate care for pet emergencies including injuries, poisoning, and acute illnesses. With state-of-the-art diagnostic equipment available during all business hours, we offer rapid assessment and treatment for critical conditions. Our Fear Free certified team employs stress-reduction techniques while administering urgent care, ensuring both pet comfort and medical effectiveness.
Dental Services
Comprehensive dental care addresses both routine and complex oral health issues in pets. Our services include professional cleanings, extractions, and treatment for periodontal disease. By maintaining optimal oral health, we help prevent systemic conditions affecting heart, liver, and kidney function while alleviating pain from dental issues.
Wellness Exams
Regular wellness examinations focus on early disease detection and health maintenance. These comprehensive check-ups include physical assessments, vaccination updates, and parasite prevention planning. Our tailored wellness programs consider each pet's age, breed, and medical history to optimize long-term health outcomes.
Fear Free Certified
Our Fear Free certification ensures specialized care for anxious pets through environmental modifications and handling techniques. We implement customized approaches to reduce fear during examinations, including pheromone therapy and gentle restraint methods. This certification applies across all services, enhancing comfort for both pets and owners during visits.
International Travel
We assist with pet travel requirements for international destinations requiring extensive documentation. Our services include rabies vaccination certification, microchipping, and completion of export documentation. We provide guidance through complex regulatory processes for countries maintaining rabies-free status, ensuring compliance with all import requirements.
People
Dr. Carmen Chan
Owner and Principal Veterinarian
Graduated from University of Melbourne in 2009 after studies at UBC and Australia. Specializes in preventive medicine and senior pet care. Fear Free certified with fluency in Cantonese and English. Leads the veterinary team at Point Grey location.
Dr. Christie Ong
Veterinarian
2023 graduate from University of Melbourne. Focuses on fear-free approaches and patient comfort. Volunteers with non-profits providing veterinary care to underserved communities. Special interest in nutrition and behavior aspects of pet health.
Dr. Cheryl Linaksita
Veterinarian
Earned DVM from Western College of Veterinary Medicine. Awarded for excellence in clinical medicine and oncology. Special interests include internal medicine and emergency care. Fear Free certified with emphasis on collaborative client communication.
Dr. Clare Doherty
Veterinarian
Ireland native with surgical specialization. Member of Australian and New Zealand College of Veterinary Scientists. Fear Free certified with focus on compassionate care. Enthusiastic about outdoor activities and pet rescue advocacy.
Dr. Rebecca Burke
Veterinarian
Ireland-trained veterinarian with focus on companion animal nutrition. Fear Free certified with special interest in behavior management. Active in community outreach and preventive care education for pet owners.
Questions
What does Fear Free certified mean for my pet's care?
Fear Free certification means our team uses specialized techniques to reduce stress during veterinary visits through environmental modifications, gentle handling, and pheromone therapy.
Do you handle pet emergencies after regular hours?
For after-hours emergencies, we recommend Canada West Veterinary Specialists or Vancouver Animal Emergency Clinic with contact details provided for urgent care needs.
How do payment plans work for veterinary services?
We partner with Scratchpay to offer instant pre-approved financing options for veterinary care, making treatment more accessible during financial hardship situations.
What documentation is needed for international pet travel?
We assist with rabies vaccination records, microchipping, and export documentation required by destinations like New Zealand, Japan, and the UK with specific regulatory requirements.
Are dental services covered by pet insurance?
Most pet insurance policies cover dental treatments for medical conditions, though routine cleanings may have different coverage terms depending on your specific insurance provider.
How long do routine wellness exams typically take?
Our standard appointments last 30-45 minutes to allow thorough examination, discussion of health concerns, and personalized care planning for each pet.
Videos
Reviews (7)
Matthew Dimitrijevic
Dec 10, 2021
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I am new to Vancouver and Point Grey Vet Hospital was recommended to me by my neighbour. I brought my dog in for a routine check up and a health certification to travel, needless to say the service provided by Dr. Robinson and her team was beyond my expectations. She was sincere, caring and passionate which made the ver visit enjoyable! I highly recommend and will be going back!
Hannah Snow
Nov 15, 2021
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Could not have been happier with our visit! Our dog is quite anxious and the team was so good to feed her all the treats and give her all the scratches to distract her while she got her assessment and vaccines. Really lovely staff who didnt make us feel rushed and made sure our questions and concerns were addressed. Thank you!!
Joel Jt Warawa
Oct 21, 2021
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The staff and my dog have a not so secret love for each other. He is always so excited when we get to the front doors. Great people here.
Victoria Pullman
Oct 20, 2021
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After we welcomed two wonderful kittens into our home it was important to us we had proper vet care! Our cats are just the world to us. We settled on Point Grey Veterinary Hospital for their services and it was a great decision. The staff have been patient and on top of things - the vet (Dr Robinson) has been amazing, answering emails outside of our appointment time to discuss our cats behaviour (after some odd behaviour with our kittens she really eased our mind). I also appreciate the teams follow ups after an appointment - a nice touch! I will mention that scheduling appointments has been
Susan Brydges
Oct 14, 2021
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You have all been great!!!! From the receptionists to the Dr & their assistants (Dr Burke & her assistant cared for our dear Sadie) to your email reminders & answering all are questions, we are ever so thankful. Please continue exactly what you are doing!!!! We really appreciate it as caring for our kitty is so important to us & you given her the best care!!!! Above & beyond!!!!! So thank you again.
Mia Hancock
Sep 22, 2021
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Positive:Professionalism,Quality,Reliability,Responsiveness
Both Vets and Administrative staff are so knowledgeable, patient, and thorough. After just one visit, I felt very reassured that all options were explored on how best to take care of my kitty. I look forward to bringing my girls in whenever needed.
Both Vets and Administrative staff are so knowledgeable, patient, and thorough. After just one visit, I felt very reassured that all options were explored on how best to take care of my kitty. I look forward to bringing my girls in whenever needed.
Cm Z.
Aug 12, 2021
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This is the best vet hospital we've ever had. Everyone is so friendly and responsible there. Everytime we brought our dog there, the next day they'd follow up. It just makes you feel that they care. The price, to be honest, is reasonable. So far we are quite happy with them.
