Backyard Resorts

Business Details

Emergency

services

Hot Tubs & Pool Solutions in Cambridge & Kitchener

Backyard Resorts has been dedicated to transforming outdoor spaces into luxurious retreats since our inception. With two locations in the Waterloo RegionCambridge and Kitchenerwe specialize in providing premium hot tubs, pools, and patio furniture from trusted brands like Beachcomber Hot Tubs and Enclover. Our team of certified water care experts, trained through H2Know and Bioguards ALEX software, ensures optimal pool and spa maintenance with personalized solutions. We pride ourselves on offering comprehensive services, including pool closings, openings, liner replacements, and equipment installations, backed by our Price Beat Guarantee. Our 4,000-square-foot showrooms showcase a wide range of products, from energy-efficient hot tubs to innovative patio designs, all supported by knowledgeable staff committed to customer satisfaction.

With decades of combined experience, we prioritize transparency, reliability, and tailored service to meet every clients needs. Our financing options and maintenance programs ensure accessibility, while our emergency service availability underscores our commitment to trustworthiness. From product selection to professional installation and ongoing care, Backyard Resorts remains a leader in creating backyard sanctuaries that blend comfort, quality, and expertise.

Services

Hot Tub Sales Pool Maintenance Patio Furniture Water Testing Liner Replacement

Highlights and features

We offer certified water care expertise through Bioguards ALEX software for precise pool analysis.
Our Price Beat Guarantee ensures competitive pricing on all products and services.
Experienced team provides installation, maintenance, and emergency services for pools and hot tubs.
Two showrooms with 4,000+ sq. ft. of inventory, including Beachcomber Hot Tubs and Enclover patio furniture.
Financing options and maintenance programs tailored to customer needs.

What people say

Next to none service Knowledgeable staff Prompt responses Professional installations Fair pricing

Website

Update Listing

Services

Hot Tub Sales

We offer a wide range of Beachcomber Hot Tubs, from entry-level models to premium energy-efficient options. Our showrooms feature dozens of display units to help you find the perfect fit for your backyard. Expert guidance ensures you select the ideal hot tub with customized features and accessories.

Pool Maintenance

Our maintenance services include cleaning, chemical balancing, and equipment repairs for pools and spas. Certified technicians use Bioguard products and ALEX software for precise water analysis, ensuring safe, balanced water and extending the lifespan of your pool or hot tub.

Patio Furniture

We provide extensive patio furniture collections from Enclover, designed for durability and style. Our flexible arrangements allow customizable layouts to suit any outdoor space. Visit our showrooms to explore options that enhance your backyards comfort and aesthetics.

Water Testing

Our certified water care experts perform digital water testing using Bioguards ALEX software for accurate results. We offer tailored recommendations for chemical adjustments, ensuring optimal water quality and preventing equipment damage while maintaining swimmer safety.

Liner Replacement

We supply and install premium pool liners made locally in Cambridge, Ontario. Our liners are available in various patterns and thicknesses to match your pools design and durability needs. Professional installation ensures a perfect fit and long-lasting performance.

Questions

What services does Backyard Resorts offer?

We provide hot tub and pool sales, maintenance, water testing, liner replacements, and patio furniture. Emergency service and financing options are also available.

Do you have showrooms in the Waterloo Region?

Yes, we have two locations: 20 Sheldon Drive in Cambridge and 1373 Victoria St N in Kitchener, each with 4,000+ sq. ft. of showroom space.

What is your Price Beat Guarantee?

If you find a lower price on the same product, we’ll match it, ensuring you get the best value without compromising quality.

Are your technicians certified for water care?

Yes, our team is certified through H2Know and uses Bioguard’s ALEX software for precise water analysis and treatment recommendations.

What are your winter business hours?

We’re open Monday, Tuesday, Thursday, and Friday from 10:00 AM–6:00 PM, Saturdays from 10:00 AM–4:00 PM, and closed Wednesdays and Sundays.

Reviews (7)

Write a Review

Karen Eakins

Jul 20, 2021 Report

I wish Backyard Resorts would teach all the local businesses what customer service is!. I have never encountered such a customer focused company, Fred and Team are AMAZING! I wish they could expand to provide everything I could possibly need to purchase and I would never have a worry again. Do not hesitate if you are considering purchasing from them, you will not regret it.

Christopher Jeske

Jul 11, 2021 Report

Savannah (sp?) is awesome!!! My partner and I just bought a home with a spa and have no idea what were doing. This woman broke it all down for us and in no time I can do science!! She helped me locate a filter for my odd sized tub, we learned about enzymes and had real human conversations. There should be more people out there that can connect and engage like Savannah. Ill be back for sure.

Ian Sommer

May 10, 2021 Report

Was able to find the start up and maintenance chemicals I needed on the website, placed and paid for the order which was ready for pickup in a couple of hours. Everything was waiting for me at the front door for curbside pickup with quick and courteous service. Will definitely be a return customer.

Scott FitzGerald

Apr 25, 2021 Report

"Pool supplies are tough to navigate this year with COVID... and then I found Backyardresorts Cambridge. In my efforts to shop local I actually ended up with better products and a way easier purchase experience than Amazon or Walmart etc. The whole team was great and real knowledgeable people answered the phone (QUICKLY too!).
So, I drove over for curbside pickup twice.
April, Andrea, and Sarah sorted me out for what might be a long summer of backyard swimming.
Needless to say I will be back and I am impressed."
Check this team out.

Dave Sammynaiken

Apr 24, 2021 Report

Backyard Resorts. You guys are the best!! Fred, your crew is fantastic! They were all super professional and awesome over the past few days! April and Andrea...Thank you for helping us pick the new liner, (new pattern) and being super helpful with all of our annoying questions over the past 7 years! I can’t even express how great your entire team is! Thank you Backyard Resorts!

Lynn Bob Stuebing

Aug 01, 2020 Report

Outstanding, timely service. Quality work and quality staff. Thank you Fred and service staff. 5⭐️s +.

Mike Lippert

Oct 09, 2019 Report

We purchased a hot tub from them last September. Great service during and after the sale. Their advice for water quality is always bang on. Our hot tub stopped working recently. On a Sunday. The day before I was to go out of town. They responded to the online form with a phone call that day, had a service crew out the next day. When it was found to be a faulty breaker they even talked with my electrition.
Highly, highly recommend these guys.