Business Details
Your Trusted Hot Tub & Spa Provider in Cambridge
Great Escape Hot Tub has established itself as Southwestern Ontario's premier destination for hot tubs and swim spas. With an 8000-square-foot showroom featuring over 30 spas, we cater to diverse budgets while maintaining a commitment to quality and customer satisfaction. Our team brings over 40 years of combined industry experience, offering comprehensive service for all hot tub makes and operating the region's largest parts department. Located in Cambridge, Ontario, we serve Kitchener, Waterloo, Guelph, and surrounding areas, prioritizing Canadian-made products that deliver 40% cost savings compared to competitors.We guarantee price matching on comparable new hot tubs and provide personalized assistance through our physical store, phone support, and online inquiry system. Our dedicated staff ensures proper product selection through detailed measurements and consultations, while our water care expertise helps maintain optimal hot tub performance. We offer complete solutions including hot tub removal, custom cover ordering, and comprehensive maintenance guidance using trusted product lines like Eco One and Dazzle. Our facility at 50 Goebel Avenue provides convenient access with extended weekday hours and weekend availability.
Services
Hot tub sales
Spa maintenance
Water care products
Hot tub removal
Custom cover ordering
Parts supply
Refurbished tubs
Accessories retail
Installation services
Winterization guidance
Highlights and features
- We have over 40 years of combined sales and service experience in the hot tub industry
- We operate the largest parts department in Southwestern Ontario
- We guarantee to beat competitors' prices on comparable new hot tubs by 5%
- We specialize in Canadian-made products that save customers 40% versus imported models
- We provide comprehensive water care expertise with trusted product lines
Services
Hot tub sales
We offer a comprehensive selection of Canadian-made hot tubs and swim spas at competitive prices. Our 8000-square-foot showroom displays over 30 models to suit various budgets and space requirements. Customers benefit from our 40% cost savings on domestic products compared to imported alternatives, with a price-matching guarantee on comparable units.
Refurbished tubs
Our refurbished hot tub inventory includes units with complete warranty coverage and essential accessories. Each refurbished model comes with a custom cover, cover lifter, steps, chemical kit, and delivery within our service area. We provide one-year parts and labor warranty for all refurbished units.
Water care products
We stock complete water maintenance solutions including Eco One natural products and Dazzle chemical lines. Our expertise covers water balancing, stain prevention, and sanitation with detailed guidance on chemical application schedules. We provide testing supplies and maintenance checklists for optimal hot tub performance.
Custom cover ordering
We manufacture custom-fit hot tub covers based on precise customer measurements. Our process includes detailed measurement instructions, 50% deposit requirement, and 2-3 week production timeline. We provide cover lifters and protective accessories to enhance cover longevity.
Hot tub removal
We offer free hot tub removal services conditional on warehouse availability. Our team handles complete removal logistics with customer scheduling options through phone or email contact. This service supports customers upgrading or discontinuing hot tub ownership.
Questions
What hot tub brands do you carry?
We specialize in Canadian-made BeWell Spas featuring models like the 910 Party Tub and 925 compact version.
Do you service all hot tub makes?
Yes, our technicians service all brands with the region's largest parts inventory for repairs and maintenance.
How can I measure for a replacement cover?
Measure your hot tub's length, width, corner radius, and skirt length using our detailed measurement guide available in-store.
What water care products do you recommend?
We recommend Eco One natural products for maintenance and Dazzle chemical line for sanitation and water balancing.
Do you offer hot tub removal services?
Yes, we provide free removal services conditional on warehouse availability with scheduled pickup options.
What warranty comes with new hot tubs?
New BeWell Spas include 2 years parts and labor warranty with delivery and setup within our service area.
Reviews (5)
Alex Sedore
May 18, 2021
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Very impressed with the service I received. Ron was very knowledgeable and let me know the issue and explained everything very well. This is the first time I had to have any work done on the tub. Ive used the store for my purchases and Im very happy with all services through this company. Keep up the great work ladies and gentlemen.
Cheers to tubbn
Cheers to tubbn
Chris Fry
Mar 12, 2021
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Very impressed with the installation of our new tub! The previous home owner had built a deck around the old tub, as well as an overhang structure. It served well to protect the tub and allowed us to enjoy a soak during rainy days, but we knew replacing the tub would be a challenge. Great Escape did it!! The landscaping around our house also posed a big challenge to moving large hot tubs in and out of the back yard. The team showed up on time, were courteous, and not once complained about a hot tub removal/installation that seemed almost impossible! Thank you!!
Mike Durham
Jan 19, 2021
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This was the second time I visited this business and it was a great experience. I told them what my issue was with my older hot tub and they were quick to help and had all the parts I needed. I will be returning for sure.
Tcd
Dec 28, 2020
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Bought a used hot tub online.. turned out to be a former employee of Great Escape. He arranged JR and A crew of guys to disconnect, transport and reconnect the tub on site at my place. They did not leave until everything was up and running and strived for perfection. Gave us a crash course on proper chemical and tub care. Two of the guys refused to leave my property, They requested they meet the dog that was in the house lol Friendly and helpful guys! Highly recommend Thanks!!
Steve & Kalie
Steve & Kalie
Murray Townsend
Aug 26, 2020
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Stay clear of this place for repairs. After sending someone to look at the hot tub they didn't bother to let me know that they couldn't repair it. After the third phone call, over a week later the owner returned my call and didn't know what I was talking about until I reminded him. Then he said, oh yeah, we can't fix that, and we can't get the part. Didn't even let me know. I checked, the part is available on Amazon for next day delivery and the repair person explained the whole process of fixing it from start to finish. When I told him that he got huffy and rude and basically hung up.
