Business Details
18 Years
experience
Emergency
services
Trusted Poly B Pipe Replacement Experts in Canada
Urban Piping has been the Canadian leader in Poly B replacement since 2008, pioneering an industry-standard process that combines technical expertise with exceptional customer service. Our team of certified professionals has completed over 28,000 Poly B replacementsmore than all competitors combinedwhile maintaining an A+ rating with the Better Business Bureau and hundreds of 5-star reviews. We guarantee 100% Poly B removal with a 25-year warranty, utilizing Class A PEX piping and advanced methodologies that ensure minimal disruption to your home. Our in-house team manages every project from start to finish, including full drywall restoration and final cleanup, while our fixed pricing model eliminates hidden fees. With 15+ years of specialized experience and a commitment to transparency, we provide homeowners with peace of mind through comprehensive solutions backed by $5 million liability insurance.
Services
Poly B Replacement
Emergency Repairs
Drywall Repair
PEX Installation
Multi-Family Replacements
Home Restoration
Plumbing Inspections
Warranty Services
Insurance Coordination
Pipe Leak Detection
Details
- Year established: 2008
- Employees: 10
- Licensed
- Insured
Highlights and features
- 28,000+ successful Poly B replacements completed since 2008
- 15+ years of specialized experience in Poly B replacement
- 25-year warranty on all Poly B removal and PEX installations
- In-house team manages all aspects from plumbing to restoration
- 72-hour completion with full home protection and cleanup
Associations and certifications
- Better Business Bureau
Payment methods
- Checks, Debit cards, Credit cards, Bank transfers
What people say
25-year warranty
Completed in 5 days
No hidden fees
Daily status updates
Perfect restoration
Services
Poly B Replacement
Urban Piping's comprehensive Poly B replacement service removes all outdated piping and installs durable Class A PEX systems. Our certified team guarantees 100% removal with minimal disruption, completing 90% of projects within 5 days while maintaining home protection through Ram Board flooring and HEPA filtration. The service includes main line replacements, outdoor faucet upgrades, and water hammer arrestor installations.
Emergency Repairs
24/7 emergency services address urgent Poly B failures with rapid response times and temporary fixes until full replacement. Our technicians prioritize water damage prevention through immediate shutoff valve installation and containment measures while coordinating permanent solutions within standard project timelines.
Home Restoration
Full restoration services return homes to pristine condition post-replacement, featuring drywall patching with mesh tape, texture-matched ceiling repairs, and computer-color-matched painting. Our in-house team ensures seamless transitions between repaired and existing surfaces while removing all construction debris and protective materials.
Multi-Family Replacements
Specialized solutions for apartment complexes and condominiums include phased replacements with tenant coordination, bulk pricing structures, and compliance with multi-unit building codes. Our team manages large-scale projects from 10-unit buildings to high-rise conversions while maintaining individual unit protection protocols.
Insurance Coordination
We assist homeowners with insurance documentation through remediation certificates, detailed project reports, and direct communication with adjusters. Our team helps navigate policy limitations while maximizing coverage for Poly B-related claims and replacement costs.
Questions
What is Poly B piping and why is it problematic?
Poly B piping is a type of plastic plumbing used from 1985-1997 that deteriorates due to chlorine exposure and environmental factors, causing leaks and property damage.
How much does Poly B replacement cost in Canada?
Costs range $8,000-$15,000 depending on home size, with Urban Piping offering fixed pricing and financing options starting at $150/month.
Does insurance cover Poly B replacement?
Most insurers no longer cover Poly B systems after 2005 Supreme Court rulings, though some offer grandfather clauses for existing policies.
How long does Poly B replacement take?
Urban Piping completes 90% of projects in 3-5 days, including full drywall restoration and final cleanup.
What warranty does Urban Piping offer?
We provide a 25-year warranty on all Poly B replacements, registered with Rehau PEX manufacturers and included with every project.
Videos
Reviews (15)
Annabelle Harrison
Feb 26, 2023
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Awesome company! I highly recommend them as they're on top of their game! 5 stars all the way! Thank you guys for leaking pipe repair.
Carter Jones
Feb 26, 2023
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Provided expert service. The worker were very courteous and professional. They repaired all the out door Piping system. Would recommend them. Two thumbs up. Thanks!
Lorene Costea
Jan 16, 2023
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Quick response, efficient care in replacing entire piping in house. Knowledgable and straight to point on issues. Only problem was follow-up on some issues. Had a personal hand tool go missing after job was complete and was told it would be looked for in workers equipment. There was no follow up information provided and several attempts to inquire about retrieving it from whomever took it were not acknowledged or calls returned. Hand tool still missing.
Jack Allen
Jan 16, 2023
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Plumbers came out on time was courteous, clean and replaced our water heater the same day. I would highly recommend them. Thank you!
Susan Steele
Jun 28, 2022
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Recent supply chain deficiencies meant that a critical replacement part was not available for an important mechanical repair at our large condominium. Thank you, Urban Piping, for fashioning a custom pipe so that hot water was quickly restored to the boiler in our building. You are ROCK STARS! Service: Plumbing pipe repair
Katie Beaudry
Jan 18, 2021
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While renovating our kitchen we had to get call a plumber in because of a small leak. When Graham was there he was fixing the repair and had informed us that the piping in our home was out of date and banned. We ended up going with Urban Piping for an entire plumbing pipe replacement. 10/10 would recommend them.
Iain Gidley
Jan 10, 2021
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We had our poly-b pipes pre-emptively replaced and when they were describing the process of how they were going to remove the pipes, you can't help but feel worried about what your house would look like after, but if I hadn't of dropped in part way through I never would have known they were there. The house looked the same as it did when we left, the team really cared about doing the job properly and getting all the details right. It's how business should be run, on time, on budget, doing what they say they are going to do (and even going the extra mile when they didn't have to).
Steve Morrical
Dec 09, 2020
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We live in Red Deer and still went with Urban Piping for a large poly b replacement project in spite of having several local plumbing companies that I'm comfortable using for most big plumbing projects. Absolutely no regrets, work was started and completed on time and as per quote in spite of running into several hidden surprises. I would not hesitate to recommend them for this type of project to anyone!
Emma Williamson
Oct 01, 2020
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We were in the midst of selling our home and were told that we would have to replace some of our piping. I had no idea what polybutylene was but found out from our home inspector it is not good. We were referred to Urban Piping to replace these pipes. Graham and his team came in, left our home in the exact same condition (maybe even cleaner). I was blown away with the professionalism and high quality of work form Urban Piping
Dirk Vandewerfhorst
Jun 07, 2020
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Got hot water tap added for outdoor use. Graham put this together in a matter of minutes. Excellent work and would highly recommend Urban Piping for plumbing services. Great job and thanks again!
Winford Osorio
May 27, 2020
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Called Urban Piping for an emergency as our toilet was leaking to the downstairs neighbor's apartment. Jordan showed up within 20 minutes and did a fantastic job patching up the leak in less than an hour. Left the bathroom clean too. Ran testing between our bathroom and the downstairs neighbors bathroom to ensure the leak is no longer present. Excellent customer service and very knowledgeable. Explained the root cause and provided insights on how to remediate the issue long-term so this does not occur again.
Pretty friendly and helpful. The prices were reasonable due to the short notice and emergency call. They are there when you need them and 24/7. urban piping is very reliable and trusting service you can count on. Thank you!
Pretty friendly and helpful. The prices were reasonable due to the short notice and emergency call. They are there when you need them and 24/7. urban piping is very reliable and trusting service you can count on. Thank you!
Brett Robidoux
Jan 19, 2020
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These guys were exceptional. Had a hot water tank leak Friday in the middle of the night. They were there right away with a tank replacement. Jordan was professional, clean and quick. The owner Graham was incredible and walked me through the whole process. Could not be happier. Will recommend over and over again.
Alan Roberts
Dec 16, 2018
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Jordan arrived punctual, and completed the job to our satisfaction in the time allotted. Both Jordan and Graham were friendly and courteous. Job site was left clean and tidy after old tanks removed. They were recommended to us by a friend, and I would certainly recommend them to our friends.
Jen S.
Oct 08, 2018
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I have had Graham and his crew do several jobs for me now. They replaced our hot water tanks and repaired the gas line to the tanks. Then I had them replumb the whole house to replace the poly b pipes. Just recently I had them reno a bathroom. In every case the price was competitive, the work was high quality, the customer service was amazing, and they always fixed other plumbing issues they saw at no additional cost. I recommend them to everyone I know.
Nathan Cameron
Sep 12, 2017
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We contacted Urban Piping to complete a poly-b remediation in our home. Graham was very knowledgeable and answered all of our questions before the work began. We really appreciated Urban Piping going above and beyond including using an air scrubber during the project to keep the house clean. They made every effort to give suggestions throughout the project and worked very hard to get the work done in a tight timeline. Graham personally came back to our house when the project was complete to discuss the invoice and any final questions or problems we might have had.
You don't normally get this kind of service from other contractors and it definitely put us at ease. We chose to use Urban Piping because of their impressive experience with poly-b remediation and because they answered every question we had and made sure we were completely satisfied. We would absolutely recommend them to others for this work to be completed in their home.
You don't normally get this kind of service from other contractors and it definitely put us at ease. We chose to use Urban Piping because of their impressive experience with poly-b remediation and because they answered every question we had and made sure we were completely satisfied. We would absolutely recommend them to others for this work to be completed in their home.