Big Feet

Business Details

24 Years

experience

Experience the Best Foot and Body Massage in Vancouver

Big Feet was founded in 2002 with a vision to provide accessible, high-quality massage therapy services rooted in traditional Chinese medicine. Over two decades, we have expanded to 20 locations across British Columbia, serving over a million clients with a team of 300+ trained practitioners. Our founder, Shirley Z. Shaw, a Registered Canadian Reflexology Therapist and Chinese Medicine Practitioner, pioneered a model combining affordability with professional expertise, establishing Big Feet as a leader in low-cost, high-impact wellness solutions. We prioritize community engagement through charity partnerships, including donations to healthcare foundations and educational programs.

Our services, including reflexology, acupressure, and lymph drainage, are delivered in clean, convenient locations with flexible booking options. Committed to innovation, we introduced franchising in 2014, empowering entrepreneurs while maintaining rigorous training standards. Recognized by local governments and regulatory bodies, Big Feet remains dedicated to promoting holistic health through skilled, multicultural practitioners who cater to diverse client needs. Our mission is to make therapeutic massage an accessible, integral part of everyday wellness.

Services

Reflexology Acupressure Lymph Drainage Fire Cupping Gua Sha Acupuncture Moxibustion

Details

Year established: 2002

Highlights and features

20+ conveniently located BC branches with extended hours
300+ certified practitioners trained in traditional Chinese techniques
Affordable pricing without compromising professional standards
Online booking system for instant appointment scheduling
Community-focused with 20+ years of charitable healthcare contributions

Associations and certifications

Reflexology Association of Canada
Registered Chinese Medicine Practitioner of BC

What people say

Skilled practitioners Affordable rates Effective pain relief Clean environments Flexible scheduling

Website

Update Listing

Services

Reflexology

Reflexology targets pressure points on the feet corresponding to internal organs, promoting self-healing and wellness. Our therapists use precise techniques to stimulate circulation, relieve stress, and improve organ function. Clients report enhanced mental clarity and physical comfort after sessions.

Acupressure

Acupressure applies targeted pressure to meridian points, balancing energy flow and alleviating muscle tension. This therapy improves circulation, reduces inflammation, and accelerates recovery from injuries. Clients experience immediate relief from chronic pain and improved mobility.

Lymph Drainage

Manual lymph drainage uses gentle movements to enhance immune function and reduce swelling. Effective post-surgery or for chronic edema, this technique aids toxin removal and skin rejuvenation. Patients notice reduced bloating and faster healing after treatments.

Fire Cupping

Fire cupping creates vacuum suction to release muscle knots and improve blood flow. This ancient technique alleviates back pain, reduces inflammation, and promotes relaxation. Clients often see visible muscle tension relief after first sessions.

Acupuncture

Acupuncture inserts fine needles at meridian points to balance energy and treat chronic conditions. Effective for migraines, arthritis, and stress, this therapy stimulates natural healing processes. Patients report improved sleep quality and reduced medication dependency.

People

Shirley Z. Shaw

Founder & CEO

Graduated from Nankai University, established Big Feet in 2002 after overcoming regulatory challenges. Pioneered franchising model in 2014, expanding to 20 locations. Holds dual certifications in reflexology and Chinese medicine.

Questions

What massage techniques does Big Feet offer?

We provide reflexology, acupressure, lymph drainage, fire cupping, gua sha, acupuncture, and moxibustion therapies tailored to individual wellness needs.

Can I book appointments online?

Yes, our website offers instant online booking with real-time availability across all 20+ locations for convenient scheduling.

Are gift cards available for purchase?

Digital and physical gift cards ranging from $60–$160 are available through our online store for easy gifting.

Does Big Feet accept insurance coverage?

While services aren't typically insurance-covered, we provide receipts for potential reimbursement. Check with your provider for details.

How does Big Feet ensure therapist quality?

All practitioners undergo rigorous training with regular skill assessments. We maintain a 6:4 female-to-male therapist ratio for diverse client comfort.

Is Big Feet involved in community initiatives?

We partner with Canada Cancer Society and support healthcare charities through annual donations and volunteer programs.

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Reviews (4)

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Dina T.

Sep 11, 2020 Report

I left Big Feet being chased to my car by 3 employees and the manager, while he filmed me with his phone and forcingly held my door open so I couldn't leave. Here is what happened:

After a body massage I sat down to get a foot massage. Five minutes into my foot massage, one of the employees comes to me with his phone asking if I parked my car in the back. I told him I had and this is where he accused me of scratching his car. He said he will call 911! I told him he had made a mistake as the scratch he showed on my car is over 5 years old and did not match the scratch on his. He walked back

Erin F.

Dec 03, 2019 Report

Big Feet - 1346 Marine Drive North Vancouver, has the WORST customer service. I have given them many chances & every time they say they will improve, but it never changes. I booked an appointment for my husband & I a week in advance, I called 2 hours before to ensure they are not running late or they have made an error for our appointment, the manager assures me everything is on time. When we walk in, they take us both, they start with my foot reflexology session while my husband has his feet soaking in the water. After 10 minutes I ask where his masseuse is, they said just a few minutes

Deb T.

Nov 08, 2019 Report

I've been here twice for foot reflexology. First experience was good - I had a male masseuse and he did a really good job. I had a second appointment today and won't be going back. There was an unpleasant smell throughout the space and even though my masseuse was responsive when I asked her to apply more pressure, I really didn't enjoy the massage. It just didn't feel great to be honest.

Gwen S.

Apr 08, 2019 Report

Just left Big Feet in North Vancouver BC totally disgusted by their manager ... Im sitting in the chair having my feet dried after a nice hot water soak.. The young lady was drying my feet and the manager walked up and asked me if this was my first time there and i said no.. i had been there a few times... then she asked to cut me to a half session as the young lady begins to work on me... then she tells me two other ladies just came in for a massage and would like to have the same massage time so shes cutting my session in half as im in the way... VERY CRAPPY SERVICE..... so I left with