Business Details
Your Trusted Auto Repair Partner in Nanaimo
At Departure Bay Automotive Service Centre, we are a family-owned and -operated garage proudly serving the Greater Nanaimo Area for over 25 years. As a Designated Inspection Facility licensed by the Insurance Corporation of British Columbia (ICBC), we specialize in complete vehicle safety inspections and out-of-province inspections. Our team utilizes state-of-the-art diagnostic equipment to provide comprehensive automotive services for all makes and models, from routine maintenance to complex engine overhauls.We prioritize honesty and transparency, ensuring repairs are only recommended when necessary while educating customers on proper vehicle maintenance. Our commitment to quality workmanship and customer service has earned us a positive reputation in the community. We operate Monday through Friday from 9:00 AM to 5:30 PM, offering cost-effective solutions to keep vehicles safe and reliable. Our focus remains on treating customers with integrity, just as we would expect to be treated ourselves.
Services
Tune-ups
Brakes
General diagnostics
Transmissions
Engine overhauls
Steering
Clutches
Regular service & maintenance
Oil changes
Vehicle inspections
Highlights and features
- We are a family-owned business serving Nanaimo for over 25 years.
- Our ICBC-licensed facility provides certified vehicle safety inspections.
- We use state-of-the-art diagnostic equipment for accurate repairs.
- Honest service: Repairs only recommended when necessary.
- We educate customers on proper vehicle maintenance practices.
Associations and certifications
- Insurance Corporation of British Columbia (ICBC) Designated Inspection Facility
Services
Auto Repair Services
We provide comprehensive auto repair services for all makes and models using state-of-the-art diagnostic equipment. Our expertise covers engine overhauls, transmission repairs, brake systems, and steering components. Our certified technicians ensure accurate diagnostics and quality repairs to maintain vehicle safety and performance.
Vehicle Inspections
As an ICBC-licensed Designated Inspection Facility, we offer complete vehicle safety inspections and out-of-province inspection documentation. Our thorough mechanical evaluations ensure compliance with BC insurance requirements while identifying potential safety concerns for used car purchases or relocation.
Brake Services
Our brake services include inspection, maintenance, and repair of all braking system components. We use advanced diagnostic tools to assess wear patterns and ensure optimal brake performance, providing detailed recommendations for necessary repairs or replacements.
Transmission Services
We specialize in transmission diagnostics and repairs for both automatic and manual systems. Our services include fluid changes, clutch replacements, and complete transmission overhauls using manufacturer-recommended procedures to extend vehicle longevity.
Engine Overhauls
Our engine overhaul services address severe mechanical issues through complete disassembly, component inspection, and precision reassembly. We use quality replacement parts and follow strict protocols to restore engine performance and reliability for extended vehicle operation.
Questions
What automotive services do you offer?
We provide complete services for all makes and models including tune-ups, brake repairs, transmission work, engine overhauls, steering/clutch maintenance, oil changes, and ICBC-licensed vehicle inspections.
Are you an ICBC-licensed inspection facility?
Yes, we are a certified Insurance Corporation of British Columbia (ICBC) Designated Inspection Facility, qualified to perform vehicle safety inspections and out-of-province inspection documentation.
What are your business hours?
We operate Monday through Friday from 9:00 AM to 5:30 PM. Our facility is closed on weekends.
Do you service both personal and commercial vehicles?
Yes, we provide automotive services for both individual vehicle owners and commercial clients throughout the Greater Nanaimo Area.
How do you ensure honest service?
As a family-owned business, we prioritize integrity by only recommending necessary repairs and providing transparent explanations of all work required, following our commitment to honest, customer-focused service.
How can I schedule an appointment?
Please call us at 250-758-9312 to schedule an appointment during our regular business hours Monday through Friday.
Reviews (4)
Tamara Mize
Jun 25, 2021
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Alan is the best! Always fair and thorough. Our family has been going to Departure Bay Auto for years!
Jessy Hitchings
Jun 10, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Very friendly and helpful. Will definitely go back for future car services.
Services:Oil change,Air & Cabin Filter
Very friendly and helpful. Will definitely go back for future car services.
Services:Oil change,Air & Cabin Filter
Patricia Lindsay
May 22, 2021
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Positive:Value
I suddenly had a lot of grinding in my brakes on the weekend and phoned Departure Bay Automotive Monday morning and they got me in and had my brakes fixed and a battery installed that day. Extremely happy with the service and the price. Will definitely use them again.
Service:Brake service & repair
I suddenly had a lot of grinding in my brakes on the weekend and phoned Departure Bay Automotive Monday morning and they got me in and had my brakes fixed and a battery installed that day. Extremely happy with the service and the price. Will definitely use them again.
Service:Brake service & repair
Tom Calahan
Feb 23, 2021
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Positive:Professionalism,Punctuality,Quality,Value
These guys are the best!!! Al and his team are top notch!!! They know their stuff and don't mess around. Thanks again Al !!! You guys rock!!!
Services:Oil change,Brake service & repair,Electrical,Brakes
These guys are the best!!! Al and his team are top notch!!! They know their stuff and don't mess around. Thanks again Al !!! You guys rock!!!
Services:Oil change,Brake service & repair,Electrical,Brakes
