Business Details
31 Years
experience
Emergency
services
Expert HVAC & Plumbing Services in Kelowna
Quality Air Care has served the Okanagan region for 28 years, establishing itself as a trusted provider of HVAC and plumbing solutions. Our locally owned and operated business combines generational expertise with a commitment to innovation, offering residential and commercial clients high-efficiency heating, cooling, and plumbing systems. With a team of licensed professionals, including third-generation HVAC specialists and certified installers, we prioritize customer satisfaction through transparent communication, competitive pricing, and 24/7 emergency services.Our dedication to quality is reflected in our partnerships with energy rebate programs like CleanBC Better Homes, ensuring clients access to cost-effective, sustainable solutions. Backed by decades of collective experience, we deliver tailored services ranging from geothermal installations to emergency repairs, maintaining a focus on reliability, safety, and community trust.
Services
Residential HVAC
Commercial HVAC
Emergency Plumbing
Geothermal Systems
Plumbing Repairs
Energy-Efficient Installations
Details
- Year established: 1995
Highlights and features
- Locally owned and operated for 28 years
- Fair and affordable pricing with rebates available
- Fully licensed, insured, and certified professionals
- 24/7 emergency HVAC and plumbing services
- Financing options for energy-efficient upgrades
What people say
Knowledgeable, helpful and courteous
Fast and friendly service
Amazing service
Go the extra mile
Prompt follow-up
Services
Residential HVAC
We install and service high-efficiency heating and cooling systems for homes, including furnaces, air conditioners, and heat pumps. Our team ensures optimal comfort through customized solutions like zoning systems and geothermal technology. With CleanBC Better Homes program eligibility, homeowners access rebates and financing for energy-efficient upgrades.
Commercial HVAC
Our commercial HVAC services cater to industrial and business facilities, offering scalable installations and maintenance. Experienced technicians handle projects of all sizes, ensuring compliance with safety standards while optimizing energy efficiency. We provide 24/7 emergency support to minimize downtime for businesses in the Okanagan region.
Emergency Plumbing
Available 24/7 for urgent plumbing issues, our certified technicians resolve leaks, clogs, and system failures across a 250-mile radius. We prioritize rapid response times and transparent pricing, ensuring minimal disruption to residential and commercial properties while maintaining long-term solutions.
Geothermal Systems
We design and install geothermal heating and cooling systems, leveraging underground energy for sustainable climate control. These systems reduce utility costs and environmental impact while providing reliable performance. Our experts handle residential and commercial projects, integrating geothermal with traditional HVAC for hybrid efficiency.
Plumbing Repairs
From pipe repairs to water heater replacements, our licensed plumbers address residential and commercial needs with precision. We offer tankless water heaters, drain cleaning, and fixture installations, using durable materials and advanced diagnostics to prevent future issues while ensuring code compliance.
People
Don Pineau
Owner/General Manager
Third-generation HVAC professional with 34 years of experience. Started Quality Air Care in 1996, building a team of experts dedicated to quality service and community trust.
Angie Smith
Office Professional
Office manager since 2005, Angie ensures smooth operations and customer satisfaction. Her welcoming demeanor and organizational skills make her a key point of contact for clients.
Adam Biro
Service Manager / Partner
Kelowna native with 24 years in HVAC. Certified B-class gas fitter and HCFC technician, specializing in residential installations and repairs while ensuring energy-efficient solutions.
Clayton Parks
Project Manager / Partner
Project manager with extensive HVAC experience. Focuses on organized execution of residential and commercial projects, ensuring timely delivery and client satisfaction through detailed planning and industry expertise.
Mike Kleineberg Sr
Service Technician
Senior technician with 20 years at the company. Specializes in complex systems like geothermal and electronic air cleaners, combining technical skill with customer-focused service to resolve diverse HVAC challenges.
Questions
How can I prepare my home for service?
Remove costly or unnecessary items from the work area, including cleaning products and bathroom accessories, to ensure safe and efficient service completion.
What areas does your emergency service cover?
Our emergency plumbing service covers a 250-mile radius from our Kelowna office, including all locations within British Columbia within that range.
Why does my drain get clogged?
Kitchen drains clog from improper disposal of food and grease, while bathroom drains often clog due to hair, soap, and product buildup. Regular cleaning prevents blockages.
Do you offer financing options?
Yes, we provide financing for energy-efficient upgrades like HVAC systems, helping clients manage costs while improving home comfort and sustainability.
Are you licensed and insured?
We are fully licensed, insured, and certified HVAC and plumbing professionals, ensuring safe, compliant service for all residential and commercial projects.
How do I schedule an appointment?
Contact us via phone at (250) 862-9063 or through our website's contact form to request service and receive a free estimate from our team.
Reviews (7)
Kevin Schaupmeyer
Nov 13, 2021
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This company installed a new furnace in our custom home, possession in 2017. When we recently started having a water/moisture leak from within the furnace, they could not provide a technician earlier than 7 days. Called another plumbing and heating company and they responded in less than 3 hours, providing a diagnosis within 1 hour. Upon calling Quality Air to report the repair recommendation, they seemed disinterested in doing the repair, and referred me back to the company that performed the diagnosis. Very poor follow-up and response on a product they sell and install.
Donna Zelman
Aug 16, 2021
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We built our new home in 2017 & had 3 years of terribly frustrating serious problems with our heating system that could have been avoided. We had a heating imbalance which left our ensuite BR, Bathroom & WIC with temperatures well below allowable temperatures in winter.
Don & his crew, after checking our system on many visits, told us that everything was ok. He told us that nothing more could be done for us. That attitude quickly changed when we contacted Travellers Home Warranty. Travellers determined that we had a viable claim & informed QAC that they had to fix it. QAC complied but it was a
Don & his crew, after checking our system on many visits, told us that everything was ok. He told us that nothing more could be done for us. That attitude quickly changed when we contacted Travellers Home Warranty. Travellers determined that we had a viable claim & informed QAC that they had to fix it. QAC complied but it was a
Kathy Gerk
Jul 29, 2021
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Don needs to improve his customer service skills! Yelling at us like you did. Don you should be ashamed of yourself! Go back to business school & learn how to treat customers! Your receptionist Angie needs to retire ...Very Rude!
Dustin Waters
Jul 24, 2021
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Please negate the negative review from Kathy Glerk. She has gone out of her way to post a negative review due to her own personal issues. QUALITY AIR is a great company. I have personally worked along side them for decades in the construction industry here in Kelowna. Don the owner is one of the best people I know. He goes above and beyond in the community and is a pleasure to deal with on a day to day basis. This one negative review has put a damper on Don as as he tried his absolute best to help out a person who obviously didnt appreciate it. You will not go wrong picking one of the most reputable
Matthew R. Tannahill
Sep 05, 2019
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Don and his team are great to work with. They are experts in their field. I would highly recommend Quality Air Care to all my family and friends
Margaret Foster
Jan 06, 2019
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I have been dealing with Quality Air Care Heating & Air Conditioning for the past two years professionally and have always found them to be knowledgeable, helpful and courteous. The staff and management always respond promptly and genuinely care. Follow up calls for past projects are treated with the same importance as current projects.
Bellamy Homes
Sep 11, 2018
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We have been working with Quality Air Care Heating & Conditioning for all our plumbing and HVAC needs. Their service, knowledge and professionalism is outstanding and is up to the task of satisfying our clients. Our projects are all completed in a timely, professional manner and the follow up service is exceptional. We consider them an important trade partner and would have no hesitation recommending them.
