Business Details
40 Years
experience
Emergency
services
Kelowna's Trusted Plumbing & HVAC Experts Since 1986
Vision Plumbing, Heating & Cooling has been a family-owned and operated business in Kelowna since 1986, dedicated to providing exceptional plumbing, heating, and cooling solutions. Our team of certified professionals combines decades of experience with a commitment to innovation, integrity, and customer satisfaction. Recognized as the Best Plumber in Kelowna multiple times, we prioritize ethical practices, transparency, and community involvement. We offer 24/7 emergency services, ensuring prompt responses to urgent needs while maintaining a focus on quality workmanship guaranteed for 30 days.Our services span residential and commercial projects, from routine maintenance to large-scale installations, backed by partnerships with trusted brands and flexible financing options. With a Better Business Bureau A+ rating, we emphasize clear communication, competitive pricing, and tailored solutions to meet each client's unique requirements.
Services
Emergency Plumbing
HVAC Installation
Gas Line Services
Pipe Replacement
Thermostat Solutions
Water Treatment
Furnace Repair
AC Maintenance
Commercial HVAC
Ductless Systems
Details
- Year established: 1986
Highlights and features
- 24/7 emergency plumbing and HVAC services with rapid response times
- Family-owned since 1986 with BBB A+ accreditation
- Award-winning technicians trained in advanced HVAC and plumbing systems
- Transparent pricing with no hidden fees or pressure sales
- Flexible financing options through partnerships like Financeit
Associations and certifications
- Better Business Bureau
What people say
Exceptional service
Knowledgeable technicians
Prompt emergency response
Transparent pricing
Professional staff
Services
Emergency Plumbing Services
Our 24/7 emergency plumbing team responds rapidly to critical issues like burst pipes, severe leaks, and drain backups. With same-day service available across the Okanagan, we utilize advanced diagnostic tools and repair techniques to minimize property damage. Customers consistently praise our technicians' professionalism during high-pressure situations, with multiple reviews highlighting resolution of urgent problems within hours of initial contact.
HVAC Installation
We specialize in energy-efficient HVAC installations including furnaces, heat pumps, and ductless systems. Certified as a Bryant dealer, our technicians ensure proper sizing and integration with existing infrastructure. The FortisBC Dual Fuel Rebate program offers up to $5,000 back on qualifying installations, with financing options available through Financeit. Recent projects include complex installations in constrained spaces with minimal disruption to homeowners.
Pipe Replacement
We address aging infrastructure with Kitec and Poly B pipe replacement services, common in Okanagan properties built between the 1980s-2000s. Our trenchless technology minimizes landscape disruption during water main replacements. Technicians conduct comprehensive pressure testing post-installation, with multiple testimonials praising the thoroughness of our replacement process and prevention of future water damage risks.
Furnace Maintenance
Our maintenance packages include comprehensive inspections, cleaning, and efficiency optimization for residential and commercial systems. The More Rewards program offers 500 bonus points for scheduled maintenance visits. Technicians provide detailed explanations of system conditions, with customers noting improved energy efficiency and extended equipment lifespan following regular service agreements.
Commercial HVAC Services
We support commercial clients with tailored HVAC solutions for hotels, restaurants, and office buildings. Services include rooftop unit maintenance, energy audits, and emergency repair prioritization to minimize business disruption. Our team handles compliance requirements for commercial gas systems, with recent projects involving geothermal furnace installations and customized thermostat solutions for multi-unit properties.
People
Jean Watson
Owner
Co-founder with over 35 years in the plumbing and HVAC industry, Jean has guided Vision's growth from a local service provider to an award-winning regional leader. She focuses on strategic direction and community engagement.
John Watson
Owner
With decades of hands-on experience, John oversees operational excellence and technical training. He established the company's 30-day workmanship guarantee and maintains direct involvement in complex service calls.
Brandi Watson
Director of Operations
Managing day-to-day operations since 2010, Brandi has expanded service capabilities while maintaining family values. She implemented the current customer satisfaction tracking system that drives continuous improvement initiatives.
Brent Watson
Plumbing Business Development
Focusing on technical innovation since 2005, Brent has introduced advanced diagnostic tools and spearheaded partnerships with leading equipment manufacturers to enhance service offerings across the Okanagan region.
Questions
What areas do you service?
We serve Kelowna, West Kelowna, Penticton, Vernon, Summerland, Peachland, Big White, and surrounding Okanagan communities with same-day service available.
Do you offer emergency services?
Yes, our 24/7 emergency team responds to plumbing and HVAC crises across the Okanagan Valley with no additional after-hours charges.
Are financing options available?
We partner with Financeit to offer flexible payment plans for major HVAC and plumbing projects, including no payment for 90 days on qualifying purchases.
What rebates can I access?
We help customers claim FortisBC rebates up to $5,000 for dual fuel systems and $150 for gas appliance services, with More Rewards points earned on qualifying work.
How are technicians qualified?
All technicians undergo rigorous training, hold current certifications, and participate in ongoing education programs to maintain expertise with evolving HVAC and plumbing technologies.
What warranties do you provide?
We offer a 30-day workmanship guarantee on all services, manufacturer warranties on installed equipment, and extended protection plans for major system components.
Videos
Reviews (6)
Jill Hayes
Dec 25, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Visions recently installed new pipes throughout my condo. From their front office staff to their highly trained plumbers, true professionals.
Punctual, polite and efficient! Well done Visions!
Service:Pipe repair
Visions recently installed new pipes throughout my condo. From their front office staff to their highly trained plumbers, true professionals.
Punctual, polite and efficient! Well done Visions!
Service:Pipe repair
Judy
Dec 11, 2021
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Positive:Professionalism,Quality,Responsiveness
Evan came today to disconnect my gas oven. He was professional, friendly and courteous while getting the job done. I will definitely call on Vision Mechanical again and would recommend.
Evan came today to disconnect my gas oven. He was professional, friendly and courteous while getting the job done. I will definitely call on Vision Mechanical again and would recommend.
Les Povarchook
Sep 14, 2021
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Positive:Professionalism
Jamie attended for furnace service. Very methodical and portrayed a high degree of competence and knowledge while checking the furnace and its components. Instilled confidence that the job was being conducted properly.
Service:Heating maintenance
Jamie attended for furnace service. Very methodical and portrayed a high degree of competence and knowledge while checking the furnace and its components. Instilled confidence that the job was being conducted properly.
Service:Heating maintenance
Hannah Stickney
Aug 10, 2021
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The communication through out my booking was very good. I got a text message for eta when the service person was on their way. Joel was so inviting and friendly and VERY knowledgeable. He went out of his way to help us with a problem other than the one he was here for! Joel was extremely good at explaining everything that he was doing and what we could do to save some money on demolition! Such a friendly and amazing person and company!! We will be using them for everything in the future!!! :) Will recommend to EVERYONE I know!!!
Sam Cameron
Jun 22, 2021
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Recommended by a friend. What a great recommendation it was. Can't thank Vision Mechanical enough for coming out on short notice, quickly diagnosing and repairing the issue with our AC unit on a near 40 degree C day when they were no doubt already extremely busy. Jeff was awesome and walked us through what was being fixed. Wouldn't hesitate to call them in the future. A very positive experience.
Lori Cunningham
Jun 18, 2021
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We had Jeff from Visions come to our house on June 17 to do an annual check on our furnace and air conditioning. We wanted to pass on our thanks and compliments to Jeff for an excellent service call. He made a telephone call prior to his arrival and has such a great personality. extremely helpful and goes above and beyond to make sure we were pleased. He was there for our Furnace and A/C but he solved an issue we had with our fireplace for the last several years. He is a great asset to Vision Plumbing and Heating and we will definitely request Jeff when we have our next service call. Thank you
