Business Details
50+ Years
experience
Emergency
services
Your Trusted Family Dentist in New Westminster
Established in 1971 by Dr. Bill Sherry and led by Dr. Hedy Lam since 2011, our practice has built a legacy of transparent, patient-centered dental care in New Westminster. We prioritize informed decision-making, guiding patients through diagnoses and treatment options while maintaining consistent pricing aligned with the BC Dental Association fee guide. Our team combines decades of collective experience with modern technology, including advanced screening tools and reverse numbing gel for enhanced comfort. We serve families across the Lower Mainland and British Columbia, offering comprehensive services from routine checkups to specialized treatments like orthodontics and oral surgery. Our philosophy centers on creating a welcoming environment where patients feel secure and educated about their oral health.With a history spanning over 50 years, we remain committed to evolving with the community's needs while preserving the trust earned through generations. Our staff, including dental hygienists, assistants, and front-desk professionals, fosters a neighborly atmosphere that makes dental visits approachable. We specialize in addressing dental anxiety through clear communication and sedation techniques, ensuring care remains accessible to all. Direct billing to most insurance providers, including the Canadian Dental Care Plan, simplifies financial aspects for our patients. From preventive care to emergency services, we deliver consistent, high-quality treatment tailored to individual needs.
Services
General Dentistry
Pediatric Dentistry
Cosmetic Dentistry
Dental Implants
Orthodontics
Periodontics
Endodontics
Oral Surgery
Sedation Dentistry
Emergency Care
Details
- Year established: 1971
Highlights and features
- Over 50 years serving New Westminster families
- Transparent pricing aligned with BC Dental Association guidelines
- Modern technology including reverse numbing gel
- Personalized treatment plans with patient education
- Experienced team specializing in anxiety-free dentistry
What people say
Friendly staff
Gentle dental care
Nervous patient at ease
Transparent treatment options
Modern technology
Services
General Dentistry
Our general dentistry services include comprehensive exams, professional cleanings, and preventive treatments like fluoride applications. We focus on early detection of oral health issues while maintaining transparent communication about treatment options. Patients receive personalized care plans tailored to their specific needs and lifestyle.
Cosmetic Dentistry
We offer teeth whitening, porcelain veneers, and smile makeovers to improve dental aesthetics. Our approach combines artistic skill with technical precision to create natural-looking results that boost patients' confidence while maintaining functional oral health.
Sedation Dentistry
Specialized sedation techniques help patients with dental anxiety receive necessary treatments comfortably. We use safe, effective methods including nitrous oxide and oral sedatives while ensuring thorough monitoring throughout procedures.
Emergency Dental Care
We provide prompt attention for dental emergencies like tooth pain, broken fillings, or knocked-out teeth. Our team prioritizes same-day appointments to alleviate discomfort and prevent complications through immediate intervention.
Orthodontics
Modern orthodontic solutions including braces and clear aligners correct misaligned teeth and bite issues. Treatment plans focus on improving both dental function and aesthetic appearance through gradual, controlled tooth movement.
People
Dr. Hedy Lam
Dentist
Dr. Lam graduated from UBC with dental medicine honors. She took over Uptown Family Dental in 2011, continuing its tradition of transparent care. She balances practice ownership with family life in New Westminster.
Laura
Front Desk
Laura assists with scheduling and billing while sharing stories about her outdoor adventures. She creates welcoming first impressions for all patients visiting the practice.
Angel
Front Desk
Angel handles patient inquiries with enthusiasm, often discussing her beloved pets. She contributes to the office's friendly atmosphere through personalized customer service.
MJ
Dental Hygienist
MJ provides professional cleanings while sharing travel experiences and caring for her rescue dogs. Her expertise ensures thorough preventive care during routine visits.
Nancy
Dental Assistant
Nancy supports Dr. Lam during procedures with technical skill and patient comfort focus. Her experience contributes to efficient treatment delivery while maintaining compassionate care standards.
Questions
What dental services do you offer?
We provide general, cosmetic, pediatric, and emergency dentistry along with orthodontics, implants, and sedation options for comprehensive oral care.
Do you accept dental insurance?
Yes, we direct bill most insurance providers including the Canadian Dental Care Plan to simplify your financial responsibilities.
How do I handle a dental emergency?
Contact us immediately for urgent issues like severe pain or broken teeth. We prioritize same-day appointments for emergency situations.
What technology do you use?
Our practice utilizes digital imaging, reverse numbing gel, and modern diagnostic tools to enhance treatment accuracy and patient comfort.
How can I book an appointment?
Schedule online through our website or call us directly at 778-200-9144 during business hours for any scheduling needs.
Do you treat children?
Yes, we specialize in pediatric dentistry with gentle techniques designed to create positive dental experiences for young patients.
Reviews (7)
Dereje Mekonnen
Oct 02, 2021
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Dr. Ana is Amazing Dentist. She is very professional. All staffs are very friendly and they know what they are doing. Very detailed and kind hearted people work here. Best dentist I've ever seen in my experience. Thanks Dr Ana(Anastasia Gorobtsova)
Tamazon Randall
Apr 01, 2021
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I am very grateful to have been referred to see Dr Hedy Lam & Uptown Family Dental. Like many people, I'm an anxious patient but the staff are very welcoming and put me at ease. I had several major fillings replaced (after some questionable care from a previous provider) and Dr Lam explained everything and is very skilled with the anesthesia. She managed two difficult repairs that could have resulted in root canals, but 4 months later everything seems stable and strong. The office staff processed my claims without any effort on my behalf. I just got a call to book my next cleaning, and I'm feeling
Shaivona Brooks
Dec 14, 2020
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Everybody is kind and welcoming. They are compassionate and do great work. I had my wisdom tooth pulled and shockingly had very little pain. Everyone here helps to make going to dentist easier. From the receptionists to the dental assistants to the dentist herself. They don't hound you with calls or emails telling you to come in every few days, like many other dentist offices. When I get my reminder call I know it's because it's actually time for my check up and not just a sales call.
Artemisa
Aug 25, 2020
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Everyone is super nice and professional here. They are supportive, understanding, and great at their job. :)
Athena N. Athena N.
Jun 20, 2020
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As someone who both loathes and fears going to the dentist, I was incredibly nervous to try out a new dentist. The team here made the experience so safe and welcoming. They walk you through every step, and want you to feel as comfortable as you can while getting dental work done. Dr.Lam and the team are dedicated to excellent client care and it shows!
Dyl Pickle
Dec 15, 2019
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Have been going to this dental practice since 2000... Dr. Lam and staff are Amazing. Would highly recommend. Will be sad to leave once I move out of province next year but hopeful to find a dental office just as good near my new home. Dr. Lam, Nancy, Laura, Vicky & Staff, you are all Awesome!!
Shaun Stewart
Jul 01, 2018
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I take the extra time to drive out here from Vancouver after some bad experiences with my previous dentist. It is worth the trip to get trustworthy care. Dr. Lam has taken great care of me, even fixing an uncomfortable filling that was not her work to begin with.
