Business Details
5 Years
experience
Your IT Repair Experts in Elmira, Ontario
Your IT Guy was founded on a lifelong passion for technology and a commitment to exceptional customer service. From early experiences with tech in high school to formal education at Conestoga College, where I graduated with distinction in IT Support Services, my career has focused on solving technical problems while prioritizing client needs. With hands-on experience at The Source, Idea Exchange, and Sivantos, I recognized the fulfillment of helping everyday users overcome technology challenges, which inspired launching this business. Our approach combines technical expertise with personalized service, offering in-person, remote, and on-site solutions for computers, mobile devices, home electronics, and business IT needs.We provide free estimates, transparent pricing, and flexible service options to ensure accessibility for all clients. Backed by positive testimonials highlighting quick response times, technical proficiency, and reliable repairs, we aim to be the trusted local solution for technology support. Our mission remains focused on delivering quality service tailored to individual and business requirements while maintaining ethical practices and clear communication.
Services
Computer repair
Phone repair
Remote support
Home electronics
Business IT support
Device teaching
Media conversion
Software training
Details
- Year established: 2021
Highlights and features
- We offer free estimates with no hidden fees
- Our technician holds formal IT education with distinction
- We provide three service options: in-shop, on-site, and remote
- We guarantee transparent pricing with tax included
- We have experience with both consumer and business technology
What people say
5 Star, knows a lot
Great work
Quick response
Excellent job
Using him again
Services
Computer Repair
We diagnose and repair hardware/software issues in Windows and Mac computers. Our services include virus removal, component upgrades, printer setup, and system optimization. Technicians handle both consumer and business computer needs with transparent pricing and free estimates. All repairs include tax in quoted rates.
Phone Repair
We repair Android, Apple, and BlackBerry devices including screen replacements and water damage recovery. Special handling for waterproof models maintains functionality while disclosing limitations. Services cover both hardware repairs and software troubleshooting for all major mobile platforms.
Remote Support
Our remote assistance connects directly to your device for software troubleshooting. Using secure TeamViewer software, we resolve issues with programs, systems, and configurations. This service works for Windows and Mac platforms with online payment options available for immediate support.
Home Electronics
We service home entertainment systems including audio/video equipment and landline phones. Technicians handle installation, troubleshooting, and repair of various home electronic devices. Our expertise extends to connecting devices and resolving compatibility issues for modern home technology setups.
Business IT Support
We provide customized IT solutions for businesses with service level options from on-call to scheduled maintenance. Our support covers network setup, device management, and technical troubleshooting for office environments. Flexible plans accommodate different business sizes and technology requirements.
People
Jason
Owner/Technician
Certified IT professional with Conestoga College diploma in IT Support Services. Holds distinction from formal education and combines technical expertise with customer service focus. Specializes in consumer and business technology solutions.
Questions
What services does Your IT Guy offer?
We provide computer repairs, phone repairs, remote support, home electronics service, business IT solutions, device teaching, and software training.
How much do repairs cost?
Standard rates are $35/hour for general repairs and $50/hour for Mac hardware work. In-home service adds a $20 travel fee with free estimates available.
Do you offer remote support options?
Yes, we provide remote technical assistance using secure TeamViewer software for Windows and Mac devices with online payment options available.
Are services available outside regular hours?
We operate by appointment 24/7. Contact us through phone, email, or live chat to schedule emergency or after-hours service when needed.
What areas do you service?
We serve Elmira and Point Clark with both in-shop repairs at our locations and on-site service options available throughout these communities.
Reviews (2)
Allen Cooper
Aug 09, 2017
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They offered fast, friendly and affordable service while fixing my iPhone. I will certainly be using them again for all my tech issues. Thanks a million Jason!
Ian B.
Jul 04, 2017
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Replaced my broken iPhone 6 screen. The replacement was done within 1 hour and I was able to pick-up my phone the same night. The new screen works perfectly.
