Business Details
47 Years
experience
Emergency
services
Professional Auto Body Repair Services in Courtenay
Willy's Collision is a family-owned business established in 1979, serving the Comox Valley with professional autobody repairs and automotive refinishing services. Our ICBC-accredited team delivers guaranteed collision repairs for all vehicle makes and models, utilizing state-of-the-art equipment and environmentally conscious PPG paint systems. We prioritize customer convenience through complimentary vehicle detailing, courtesy cars even when insurance doesn't cover them, and on-site damage estimates for ICBC claims.With over 30 years of experience and memberships in the Automotive Retailers Association and Canadian Federation of Independent Business, we maintain industry-leading standards through continuous staff training and access to advanced repair technologies. Our commitment to quality extends to every service, including express scratch repair, air conditioning recharging, and towing, ensuring vehicles are restored to factory specifications with precision and care.
Services
Autobody Repair
Automotive Refinishing
Express Scratch Repair
Towing Services
Air Conditioning Recharging
Vehicle Detailing
Insurance Claims Processing
Structural Repair
Paint Matching
Courtesy Vehicle Provision
Details
- Year established: 1979
Highlights and features
- Family-owned business with 30+ years of local experience
- ICBC-accredited collision repair facility
- Guaranteed repairs for as long as you own your vehicle
- Complimentary courtesy vehicles even without insurance coverage
- Access to industry-leading training and repair technologies
Associations and certifications
- ICBC Collision Repair
- Automotive Retailers Association
- Sherwin Williams A Plus Network
- Canadian Federation of Independent Business
What people say
Excellent service
Quality workmanship
Courtesy cars available
Award-winning customer service
Free detailing
Services
Autobody Repair
We provide comprehensive collision repair services for all vehicle makes and models using professional equipment to restore structural integrity. Our ICBC-accredited technicians guarantee repairs for as long as you own your vehicle, ensuring safety and quality through precise assessment and restoration techniques.
Automotive Refinishing
Our automotive refinishing uses PPG Aquabase Plus and Envirobase High Performance paints with digital color matching to achieve factory-standard results. This environmentally conscious system ensures perfect color consistency for both solid and metallic finishes, including special effect colors, with a lifetime guarantee on paintwork.
Express Scratch Repair
This service offers cost-effective touch-ups for minor paint damage on specific vehicle areas like bumpers or doors. Using advanced color-matching technology, we restore your vehicle's appearance with seamless results that maintain its value while being more affordable than full refinishing.
Towing Services
We provide towing assistance throughout the Comox Valley for vehicles that cannot be driven to our shop. Our team ensures safe transportation of damaged vehicles to our facility for repair, available as needed to accommodate emergency situations and customer convenience.
Air Conditioning Recharging
Our technicians inspect and recharge vehicle air conditioning systems to restore optimal cooling performance. This service includes refrigerant replenishment and system diagnostics to ensure comfortable climate control, addressing common issues like reduced cooling efficiency after vehicle repairs.
People
Willy Rusterholz
Owner/Operator
Swiss immigrant with over 30 years of experience in autobody repair, established the business in 1979. Maintains hands-on involvement in daily operations and quality control.
Irene Rusterholz
Owner/Operator
Co-founder with extensive customer service experience, manages front-of-house operations and client relations while supporting business development initiatives.
Questions
What services does Willy's Collision offer?
We specialize in autobody repair, automotive refinishing, express scratch repair, air conditioning recharging, towing services, and ICBC claim processing.
Are you open on weekends?
Our regular business hours are Monday through Friday from 8:00 AM to 5:00 PM. We are closed on weekends.
Do you handle insurance claims?
Yes, we process both ICBC and private insurance claims with on-site damage estimates available for ICBC policyholders.
Do you provide replacement vehicles?
We offer complimentary courtesy cars during repairs, even when insurance doesn't cover this service, and will rent one if needed.
What payment methods do you accept?
Payment options are discussed during estimate processing. We work with customers to accommodate various payment arrangements.
Where are you located?
We're located at 749 27th Street in Courtenay, serving the entire Comox Valley area.
Reviews (6)
Armen Vartanyan
Dec 20, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Exceptional service and attention to detail, most highly recommend and will be back
Services:Body & Trim,Painting
Exceptional service and attention to detail, most highly recommend and will be back
Services:Body & Trim,Painting
Alison Bull
Aug 21, 2021
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Positive:Professionalism,Punctuality,Quality,Value
I had a great experience at Willys collision. I brought my car in with a large dent in the bumper. They popped in out on the spot for me in 10mins. It was so awesome of them to offer such a simple, quick, painless fix for me. The bumper looks great and I am grateful.
Service:Body & Trim
I had a great experience at Willys collision. I brought my car in with a large dent in the bumper. They popped in out on the spot for me in 10mins. It was so awesome of them to offer such a simple, quick, painless fix for me. The bumper looks great and I am grateful.
Service:Body & Trim
Eric Fisher
Aug 18, 2021
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I live in Victoria. Simone and Patrick worked with ICBC and me to settle a claim. These two were courteous and very professional. They took the stress out of a very difficult situation. I highly recommend them.
Maggie MacLean
Jul 13, 2020
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Thumbs up for Willy's. I've used them before and had great results. This time rather than ordering new parts, sourced used parts and saving me money. Thx Willy's.
Dawn K.
Dec 20, 2019
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Willys was recommended to us by Island Honda but we still looked at another repair place before deciding on Willys. My husband was so impressed with the way they handled our quote, and my car. After doing all the work my car looks like new. They were so professional and courteous too. We would definitely use Willys next time and highly recommend them.
Tom B.
Oct 29, 2019
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Above and beyond, for less
If you're paying for damage yourself, go here. They charged me for my damaged piece of trim and to spray paint it, but buffed all the scratches around it for free, cleaned/polished my super-old looking headlights to perfectly clear, and my 14 yr old vehicle came out of their shop looking new.
Ppl
There were some paint chips that we knew weren't going to come out, so before leaving I asked him if the touch-up paint at Canadian Tire was any good. They made one up on the spot, matched to my vehicle, for free.
If you're paying for damage yourself, go here. They charged me for my damaged piece of trim and to spray paint it, but buffed all the scratches around it for free, cleaned/polished my super-old looking headlights to perfectly clear, and my 14 yr old vehicle came out of their shop looking new.
Ppl
There were some paint chips that we knew weren't going to come out, so before leaving I asked him if the touch-up paint at Canadian Tire was any good. They made one up on the spot, matched to my vehicle, for free.
