Business Details
22 Years
experience
Emergency
services
Custom Dream Vacations to Australia, New Zealand & Beyond
For nearly two decades, Downunder Travel has been Canadas premier gateway to niche global destinations, specializing in tailored vacations to Australia, New Zealand, the South Pacific, Asia, Africa, and Central America. Founded in 2004 by Jason Webb, our mission has always been to craft unique, dream-worthy itineraries while delivering unparalleled customer service. Our team of True Destination Specialists combines firsthand destination expertise with partnerships with local suppliers to curate unforgettable experiences, prioritizing smaller, owner-operated businesses that share our passion for authenticity. With offices in Vancouver, Calgary, and Toronto, we offer personalized consultations, flexible trip-building tools, and 24/7 support to ensure every journey exceeds expectations.Our commitment to innovation and resilience has allowed us to adapt to industry challenges, from technological shifts to global crises, while maintaining our focus on creating life-changing travel experiences. Recognized for our expertise in complex itineraries, including multi-country adventures and specialized events, we pride ourselves on transforming travel dreams into seamless realities. Our dedication to customer satisfaction is reflected in glowing testimonials from clients who credit us with organizing once-in-a-lifetime trips, from African safaris to South Pacific honeymoons, with meticulous attention to detail and unwavering support throughout every journey.
Services
Custom Vacation Planning
Australia Tours
New Zealand Packages
South Pacific Cruises
African Safaris
Asia Adventures
Central America Trips
Honeymoon Destinations
Family Travel Planning
Group Tour Coordination
Details
- Year established: 2004
Highlights and features
- We offer 20+ years of specialized expertise in niche destinations across six continents.
- Our True Destination Specialists provide personalized consultations with firsthand destination knowledge.
- We partner with local suppliers to create authentic, memorable travel experiences.
- Our 24/7 support ensures assistance throughout every stage of your journey.
- We guarantee seamless itinerary customization with flexible trip-building capabilities.
Associations and certifications
- IATA
- TICO
What people say
Perfect travel itinerary
Amazing trip
24/7 support
Fantastic accommodations
Expert destination knowledge
Services
Custom Vacation Planning
Our expert consultants create personalized itineraries matching your interests and budget. We specialize in complex multi-destination trips across six continents, offering insider knowledge of hidden gems and unique experiences. With direct partnerships with local operators, we ensure authentic cultural immersion while handling all logistics seamlessly.
Australia Tours
From the Great Barrier Reef to Uluru, we design comprehensive Australian experiences. Our packages include city explorations, outback adventures, and coastal journeys with handpicked accommodations and guided tours. We offer special expertise in Aboriginal cultural experiences and wildlife encounters.
New Zealand Packages
We craft immersive New Zealand itineraries covering both islands. Services include scenic self-drive routes, guided adventure tours, and cultural experiences. Our specialists understand regional nuances, from Hobbiton movie set visits to Milford Track hiking arrangements.
South Pacific Cruises
Our curated South Pacific cruise packages combine luxury with authenticity. We arrange voyages to Tahiti, Fiji, Bora Bora, and Cook Islands with expert guidance on selecting ships, itineraries, and shore excursions that maximize tropical island experiences.
African Safaris
We organize comprehensive African safaris across multiple countries. Our specialists design wildlife viewing itineraries with expert-selected lodges, knowledgeable guides, and strategic game drive routes. We handle complex logistics for seamless transitions between safari locations.
People
Jason Webb
Founder
With 20 years of travel industry experience, Jason founded Downunder Travel in 2004. He pioneered specialized Canadian access to niche destinations across six continents, maintaining hands-on involvement in complex itinerary planning and crisis management for international travelers.
Stephanie Delaney
Destination Specialist
A 20-year travel industry veteran, Stephanie specializes in South Pacific, Asian, and African destinations. She combines extensive personal travel experience with supplier network expertise to create customized luxury vacations for discerning clients.
Jane Osborne
Vancouver Team Lead
With six years living in New Zealand and extensive South Pacific experience, Jane leads Vancouver's destination specialists. Her regional expertise ensures authentic Polynesian and Australasian travel experiences tailored to client preferences.
Amber Woods
Travel Consultant
Specializing in nature-focused travel, Amber crafts eco-conscious itineraries across Southeast Asia and Africa. Her personal exploration of 15+ countries informs practical, budget-conscious recommendations that maximize wildlife and cultural experiences.
Ryan
Senior Specialist
A 15-year veteran, Ryan focuses on South Pacific and African destinations. He excels at integrating small details into comprehensive itineraries, leveraging his extensive network to secure unique experiences unavailable through standard booking channels.
Questions
What destinations does Downunder Travel specialize in?
We specialize in Australia, New Zealand, South Pacific Islands, Asia, Africa, and Central America with expert knowledge of local cultures and hidden gems.
Can you help with complex multi-country itineraries?
Yes, our specialists excel at creating seamless multi-destination journeys with coordinated logistics across six continents.
Do you offer 24/7 travel support?
Yes, we provide round-the-clock assistance for itinerary adjustments, emergency changes, and real-time problem resolution during your travels.
How do you handle unexpected travel disruptions?
Our team proactively manages schedule changes, weather disruptions, and logistical challenges with alternative arrangements and supplier coordination.
Can you accommodate special interest travel?
Yes, we customize trips for wildlife photography, cultural immersion, adventure sports, and specific accessibility requirements with expert-guided experiences.
What makes your service different from online booking platforms?
We offer personalized expertise, local partnerships, and hands-on support that automated systems cannot replicate, ensuring unique, stress-free travel experiences.
Reviews (6)
Neola Amstrong
Oct 15, 2021
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Eb
Oct 09, 2021
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Positive:Professionalism,Responsiveness
For anyone who is trying to get home during this crazy the pandemic, especially Australia, I highly recommend Jane from Downunder travel. Jane and her team went above and beyond to get me on another flight. I was in absolute panic yesterday and an emotional mess, today I have another flight locked in - I cant begin to thank Jane enough!
For anyone who is trying to get home during this crazy the pandemic, especially Australia, I highly recommend Jane from Downunder travel. Jane and her team went above and beyond to get me on another flight. I was in absolute panic yesterday and an emotional mess, today I have another flight locked in - I cant begin to thank Jane enough!
Sydney Gordon
Jul 24, 2021
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Jane helped us to book flights home to Australia at the end of June, during a very stressful time. Her knowledge and resources were invaluable. Communication was frequent and detailed, she even emailed us to say welcome home as she had been watching our flight status. Its been such a hard time for travel and tourism, but Jane worked very hard to help us get home and we are grateful. Highly recommend Downunder Travel in Vancouver.
Callum Kersley
Jul 11, 2021
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I would and will recommend Downunder Travel to anyone. I dealt with Jason and he was super helpful. Made sure I had no problems and got me the flight on the date I was after. Plus he made sure I had all the information I would need to get home safely and without dramas during these COVID times. Jason was always just a call or email away for any questions I had. All in all it was a great experience and I didn’t have to stress or worry once.
Megan Kennedy
Feb 13, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Sawyer was absolutely amazing, her customer service 10/10 and her quick and effective responses helped ease a lot of my anxiety. I can not not recommend her and the team at Downunder travel enough.
Sawyer was absolutely amazing, her customer service 10/10 and her quick and effective responses helped ease a lot of my anxiety. I can not not recommend her and the team at Downunder travel enough.
Eliza McAllister
Dec 17, 2020
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We are home in Australia and it’s all because of the absolutely amazing travel agent Jason Webb from Downunder Travel. I don’t know how he does it but it’s a miracle we are here and I wanted to share it was a… really positive experience. If you haven’t got Jason involved in your travel plans are 100% should and he is worth every bloody cent of the $75 you pay for him to work his magic!
Contact: Jason Webb Downunder Travel Calgary, AB, CANADA Jason@downunder-travel.com 403-270-4414 Phone 1866-470-4414 Toll Free
We had an original cancellation from Air Canada and decided
Contact: Jason Webb Downunder Travel Calgary, AB, CANADA Jason@downunder-travel.com 403-270-4414 Phone 1866-470-4414 Toll Free
We had an original cancellation from Air Canada and decided
