Business Details
Luxury Spa Services in Kelowna, BC
Wellness Spa, located in the lobby of the Best Western Plus Kelowna Hotel & Suites, has been dedicated to providing exceptional spa experiences since its establishment. Our team of skilled professionals specializes in a wide range of treatments designed to promote relaxation, rejuvenation, and overall well-being. From therapeutic massages and customized facials to luxurious manicures and pedicures, we prioritize personalized service and attention to detail. Our facility offers access to hotel amenities including hot tubs and a mineral pool, enhancing the holistic experience for every client. With over a decade of combined expertise in the spa industry, we maintain rigorous standards of hygiene, professionalism, and client care.Our commitment to using premium skincare products and innovative techniques ensures measurable results for our guests. Operating seven days a week with flexible appointment options, we strive to accommodate diverse schedules while maintaining a tranquil environment. As a locally trusted establishment, we continuously invest in staff training and facility upgrades to uphold our reputation for excellence. Client satisfaction remains our top priority, demonstrated through our transparent communication, flexible booking policies, and dedication to exceeding expectations with every visit.
Services
Massages
Facials
Manicures
Pedicures
Waxing
Body Wraps
Skin Care
Packages
Tinting
Men's Treatments
Highlights and features
- We offer 15+ specialized spa treatments developed by certified professionals
- Our facility provides exclusive access to hotel hot tubs and mineral pools
- We maintain 7-day availability with extended evening hours during weekdays
- Our team uses premium Guinot skincare products and advanced treatment technologies
- We guarantee appointment flexibility with walk-in options and online booking
What people say
Amazing service
Relaxing atmosphere
Professional staff
Excellent value
Clean facility
Services
Swedish Relaxation Massage
This foundational treatment uses gentle pressure and warm oils to relieve muscle tension while promoting circulation. Our therapists employ traditional Swedish techniques combined with hot towels to enhance relaxation. Ideal for first-time clients or those seeking stress relief, this massage improves flexibility and reduces mental fatigue through rhythmic stroking patterns.
Classic European Facial
A comprehensive skin maintenance treatment featuring deep cleansing, exfoliation, and moisturizing. Our estheticians use steam and hot towel treatments to open pores before performing extractions. The session concludes with a customized mask and facial massage that enhances skin radiance while addressing individual concerns.
Deluxe Pedicure
This premium foot treatment combines callous softening with a salt scrub and paraffin treatment. The 90-minute session includes cuticle care, nail shaping, and a relaxing leg massage. Clients receive instantly dry gel polish application that strengthens natural nails while maintaining a long-lasting finish.
Marine Body Wrap
A 75-minute rejuvenating treatment using Phytomer products to detoxify and remineralize skin. The body is enveloped in warm seaweed-based solutions that improve circulation and skin texture. This treatment helps eliminate toxins while leaving skin deeply hydrated and visibly smoother through its intensive nourishing process.
Serenity Trio Package
Our most popular combination treatment featuring a full-body massage, European facial, and spa pedicure. The 2-hour 45-minute session provides comprehensive relaxation while addressing multiple wellness needs. Designed to deliver maximum value through coordinated therapies that enhance overall physical and mental well-being.
Questions
What amenities are included with spa treatments?
All clients receive complimentary access to hotel hot tubs and mineral pools during their visit.
Can I book multiple services back-to-back?
Yes, our online booking system allows scheduling multiple treatments consecutively with appropriate transition time.
Do you offer group treatment options?
Our Side-by-Side Massage accommodates couples, and we can arrange group bookings for special occasions with advance notice.
What skincare products do you use?
We exclusively use Guinot professional skincare products in all facial treatments for optimal results.
Are gift certificates available?
Yes, we offer both physical and digital gift certificates in any denomination through our website.
Do you have parking available?
The Best Western Plus Kelowna Hotel & Suites provides complimentary parking for spa guests.
Reviews (6)
Tamara Faitala
Jan 15, 2022
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Positive:Communication,Professionalism,Quality
Another great experience at The Wellness Spa! I had an aesthetics appointment and they emailed to remind me, the staff made sure I was comfortable and the products and service were amazing. Thank you for making me feel beautiful!
Another great experience at The Wellness Spa! I had an aesthetics appointment and they emailed to remind me, the staff made sure I was comfortable and the products and service were amazing. Thank you for making me feel beautiful!
Tanya R.
Jan 12, 2022
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Absolutely love the new renovations. The couples massage room is spacious and welcoming. We also had a pedicure in their new pedicure room. It's gorgeous and loved the comfy massage chair they had. Can't wait for my lash appointment next week.
Maya Singh
Jan 05, 2022
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I got a mani/pedi with Ashley, what an amazing job she did. Loved the outcome of the nails, loved the great conversations we had, just a whole experience to love! Definitely recommend booking with Ashley!! She also got rid of all my dry skin leaving my feet and hands so smooth.
Maryse Fairmont
Jan 03, 2022
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This is my first review ever. For me to take the time to do so, it means that my experience was that bad. This place is a disaster. Not professional at all, but they still charge you the big bucks. Is this a learning school or what? I got a 1-hour massage and the girl did not apply any pressure at all. I asked her twice to apply more pressure and she couldn't keep it for more than a minute. The touch was so irritating, that it made me feel angry more than anything. I took the time to fill up a form before my appointment and wrote down, as well as told, the girl verbally that I cannot have perfumed
Tamara Faitala
Dec 26, 2021
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Positive:Professionalism,Quality
Had an amazing massage at The Wellness Spa this past month. The staff were welcoming and the 90 minute massage was great. I was very impressed how the spa looked and felt. Relaxing and calm. Just what I needed! I look forward to my next service!
Had an amazing massage at The Wellness Spa this past month. The staff were welcoming and the 90 minute massage was great. I was very impressed how the spa looked and felt. Relaxing and calm. Just what I needed! I look forward to my next service!
Skyla Noble
Dec 23, 2021
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This was the worst massage and "spa" experience I have ever had. I hadn't had a massage in years and booked a 90 minute deep tissue massage for my birthday on November 30. When I got there, the receptionist looked like a hot mess. Very unprofessional, like she partied hard the night before. She asked me if I wanted to use the restroom before settling into the room. I went and was disgusted by the amount of dirt, dust and eyelash extensions on the floor. I was the only client there.. I am sure there would have been time to clean but looked as if it hadn't be done in weeks. When we got to the massage
