Business Details
8 Years
experience
Your Trusted E-Bike Dealer in Nanaimo
At BCeBike, we are passionate about electric bicycles and committed to helping riders of all sizes and skill levels find their perfect e-bike. As avid e-bike riders ourselves, we understand the intricacies of electric systems and provide expert advice, maintenance, and repairs. Our showroom in Nanaimo, BC, offers a diverse selection of European-style e-bikes, including models tailored for smaller riders, with a focus on comfort, quality, and performance. We prioritize customer satisfaction through personalized service, free professional installation, and hassle-free returns. Our team, led by owners Rob and Sassy, is renowned for its extensive knowledge, patience, and friendly approach, ensuring a no-pressure shopping experience.We partner with reputable Canadian brands like Surface604 and Velec to deliver high-quality, weather-ready e-bikes designed for urban and rural terrains. Our demo rides, conducted in a low-traffic, scenic environment, allow customers to experience e-bike technology firsthand. With over a decade of industry experience, we emphasize transparency, competitive pricing, and community-focused service. Whether you're commuting, exploring, or seeking adventure, BCeBike is your trusted partner for all things e-bike.
Services
E-Bike Sales
E-Bike Rentals
Repairs & Maintenance
Demo Rides
Parts Supply
Details
- Year established: 2018
Highlights and features
- We offer free professional installation and no-hassle returns.
- Our team provides personalized demo rides in a low-traffic environment.
- We specialize in e-bikes for riders of all sizes, including smaller stature.
- Our staff has extensive knowledge of electric systems and maintenance.
- We partner with reputable Canadian brands for durable, weather-ready e-bikes.
What people say
Knowledgeable staff
Personalized service
Wide selection
Free demo rides
Competitive pricing
Services
E-Bike Sales
We offer a curated selection of high-quality e-bikes from trusted brands like Surface604 and Velec, designed for urban and rural use. Our inventory includes models for all riders, including smaller stature options. Expert guidance ensures you find the perfect fit for your lifestyle.
Repairs & Maintenance
Our team provides comprehensive e-bike maintenance and repairs, with a minimum 2-day turnaround. We service all brands we carry and ensure parts availability for efficient fixes. Drop-off is available outside our shop during operating hours.
Demo Rides
Experience e-bike technology firsthand with free guided demo rides in a low-traffic, scenic area. We help you test power, handling, and comfort on varied terrain, ensuring confidence before purchase.
E-Bike Rentals
Explore local trails or commute hassle-free with our rental e-bikes. Ideal for short-term needs or testing before purchase, rentals include expert setup and safety guidance.
Parts Supply
We stock high-quality replacement parts for all e-bikes we sell. Our team ensures compatibility and availability, minimizing downtime for repairs.
People
Rob
Co-Owner
Rob, co-owner of BCeBike, brings extensive cycling expertise and a passion for helping riders find the perfect e-bike. His focus on customer satisfaction and community engagement drives the shop's welcoming atmosphere.
Sassy
Co-Owner
Sassy, co-owner of BCeBike, combines deep product knowledge with a friendly approach to ensure every customer feels valued. Her commitment to quality service and tailored solutions enhances the shopping experience.
Questions
What e-bike brands do you carry?
We partner with Canadian brands Surface604 and Velec, offering high-quality, weather-ready e-bikes designed for urban and rural use.
Do you offer test rides?
Yes! Free guided demo rides are available in a low-traffic area to help you experience e-bike performance firsthand.
What repair services do you provide?
We offer maintenance and repairs for all e-bikes we sell, with a 2-day minimum turnaround. Parts availability is confirmed before service.
Are there options for smaller riders?
Yes! We specialize in e-bikes for riders under 5 feet, including models with low-step frames for comfort and ease.
What is your return policy?
A 20% restocking fee applies to eligible returns for in-store tested and purchased products.
Reviews (6)
Russ Duhaime
Jan 28, 2022
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Customer service is outstanding. I had a minor issue with a component and Amir patiently talked me through to a solution. I love the bike and I especially love the support!
Ken Lewis
Sep 18, 2021
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Great service, friendly staff, excellent after sales service. Would recommend to Newby,s looking for electric bike.
Lorenzo Pederzani
Aug 23, 2021
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Super friendly and knowledgeable owners. I put a deposit on a bike and a rack and when I decided to change my mind they gave me no hassles in returning the deposits. Very nice experience overall
Swann Fearn
Jul 02, 2021
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Absolutely an excellent bike shop. Very knowledgeable folks. Rob fixed my controller with ease. He saved me a bundle of cash by not having to purchase a new controller. I would highly recommend BCebike to any of you ebikers out there.
Paul Smoljanovic
Jun 16, 2021
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Top to bottom, start to finish, it was a fantastic purchasing experience! Chris took me on my demo ride and thoroughly explained everything I asked and allowed me to test drive different models I was interested in. It really was a wonderfully different experience than Ive ever encountered at any other bike shop. I highly recommend and am super excited to put some trail behind me on my awesome new ride! Thank you guys!
John Bones
May 20, 2021
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New to ebike experience but have been cycling many years and bought many bikes. We bought a Dost drop today and have to say this was the best bike shop customer service we have ever experienced. Rob and Sari your help, advice, and test ride were amazing. Thanks for making our day!
