Business Details
18 Years
experience
Hotel Guest Experience Technology Solutions
Founded in 2008, The Hotel Communication Network has established itself as a leader in innovative hospitality technology. Our team combines extensive industry experience with cutting-edge solutions to transform guest experiences through interactive in-room tablets. With headquarters in Ottawa and a strong executive leadership team, we specialize in developing proprietary technology that streamlines hotel operations while enhancing guest satisfaction. Our decade-long focus on research and development has positioned us at the forefront of hotel communication systems, offering scalable solutions for properties worldwide. We prioritize hands-on management and continuous innovation, ensuring our clients remain competitive in a rapidly evolving market.Our proven track record includes successful implementations in major cities like Chicago and San Francisco, demonstrating our ability to deliver measurable results. By integrating communication, marketing, and operational tools into a single platform, we empower hotels to increase revenue and improve efficiency. Our commitment to excellence is reflected in our patented technologies and client-centric approach, which emphasize transparency and reliability. As the industry evolves, we remain dedicated to advancing our solutions and maintaining our position as a trusted partner for hospitality technology.
Services
Hotel Tablet Technology
Dining Solutions
Communication Systems
Interactive City Guides
Smart Room Controls
Housekeeping Optimization
Guest Request Management
In-Room Marketing
Details
- Year established: 2008
Highlights and features
- We pioneered hotel guest room tablet technology since 2008
- Our executive team has decades of combined hospitality tech experience
- We offer patented solutions like EVENTlink for group communication
- We provide free consultations and live demonstrations
- Our technology operates in major global hospitality markets
Services
Hotel Tablet Technology
Interactive in-room tablets transform guest experiences by integrating communication, room controls, and service requests. Our technology enables hotels to streamline operations while increasing guest satisfaction through personalized digital interactions. The platform supports real-time communication between guests and staff for immediate issue resolution.
Dining Solutions
Digital ordering system enhances food service efficiency with in-room tablet ordering and local restaurant delivery options. Hotels can customize menus and track guest preferences to increase average check values through targeted recommendations and seamless transaction processing.
Smart Room Controls
Centralized control system manages temperature, lighting, and window treatments through a single tablet interface. This energy-efficient solution improves guest comfort while providing hotels with usage data to optimize room operations and maintenance schedules.
Interactive City Guides
Curated digital guides help guests explore local attractions with reservation capabilities and personalized recommendations. Hotels can feature preferred partners and earn commissions through integrated booking systems that enhance guest experiences.
Housekeeping Optimization
Digital request system allows guests to schedule or skip cleaning services while providing real-time status updates. Hotels reduce operational costs through efficient resource allocation and guest preference tracking for personalized service delivery.
People
Kevin Bidner
Chief Executive Officer
Co-founder and CEO since 2008, Kevin Bidner pioneered HCN's free-to-hotel model. With hands-on leadership and strategic vision, he has driven the company's growth through Chicago and San Francisco expansions while maintaining continuous innovation in hospitality technology.
Richard Carruthers
Chief Operating Officer
Joining in 2009, Richard Carruthers brings extensive entrepreneurial experience from 2020 Technologies. As former Vice President of Commercial Development, he applies his expertise in business development and mergers to guide HCN's operational strategy and market expansion initiatives.
Questions
What hotel technology solutions do you offer?
We provide interactive guest room tablets that integrate communication, dining orders, smart controls, and marketing tools for hotels.
How can your technology increase hotel revenue?
Our platform enables in-room upselling, targeted promotions, and improved guest spending through digital ordering and service requests.
Do you offer customized solutions for different hotel sizes?
Yes, our technology scales for boutique hotels to large chains with customizable features and implementation plans.
What support do you provide during implementation?
We offer free consultations, live demonstrations, and ongoing technical support for seamless integration.
Are your solutions available internationally?
Yes, our technology serves hotels globally with current operations in North America and expanding international partnerships.
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Reviews (1)
Tabatha Barrett
Jul 19, 2021
Report
Im currently staying in a hotel that has your product. It doesnt work and since it took over an hour to get my luggage I doubt they are staffed to deal with this. Theres no technical number to call. Perhaps you should create a way to ping (or whatever technical savvy term it is) these devices when they fail so your help desk can get alerted and can fix. A product cant be worth more than a paperweight if all it does is act like a paperweight.
Ive unplugged it hoping the battery will drain and it will stop flashing.
Ive unplugged it hoping the battery will drain and it will stop flashing.
