Business Details
21 Years
experience
Emergency
services
Your Trusted Partner for Property Management Solutions in Ottawa
Sleepwell Property Management has been a trusted leader in residential and commercial property management since 2005. Our team combines decades of expertise with cutting-edge technology to deliver exceptional service, ensuring landlords achieve optimal returns and tenants find homes that meet their needs. We pride ourselves on maintaining nearly zero vacancies through rigorous tenant screening and proactive property maintenance. Our in-house professionals handle everything from marketing and leasing to 24/7 emergency services, providing a seamless experience for property owners and residents alike.With a $4 million investment in revitalizing downtown Pembroke, we demonstrate our commitment to community development and long-term value creation. Our culture of teamwork and accountability ensures every client receives personalized attention and results-driven solutions.
Services
Property Management
Tenant Screening
Maintenance Services
Financial Reporting
Property Renovations
Details
- Year established: 2005
Highlights and features
- We have over 18 years of experience in Ottawa property management.
- Our in-house team handles 24/7 emergency maintenance requests.
- We maintain over 97% occupancy rates for clients' properties.
- Our investment in Pembroke revitalized 40+ commercial/residential properties.
- We provide data-driven rental market analysis for accurate pricing.
What people say
Exceptional service
Trustworthy team
97% occupancy
Dedicated professionals
Zero vacancies
Services
Property Management
Our comprehensive property management services cover marketing, leasing, maintenance, and financial reporting. We ensure landlords maximize returns while maintaining high occupancy rates. Our team handles day-to-day operations, legal compliance, and tenant relations with professional expertise.
Tenant Screening
We implement rigorous tenant selection processes including credit checks, employment verification, and reference validation. This ensures quality tenants who maintain property standards and pay rent promptly, minimizing risks for property owners.
24/7 Maintenance
Our in-house technicians provide round-the-clock maintenance support for urgent issues. With mobile tracking systems and GPS-equipped service vehicles, we resolve maintenance requests efficiently while maintaining detailed service records for property owners.
Financial Reporting
We deliver detailed monthly and annual financial statements including income tracking, expense management, and cash flow analysis. Our cloud-based portal provides real-time access to payment histories, lease documents, and market performance metrics for informed decision-making.
Property Renovations
Our renovation services enhance property value through modernization projects. From kitchen/bathroom remodels to complete property overhauls, we use premium materials and skilled contractors to implement cost-effective upgrades that attract quality tenants and increase rental income.
People
Conrad Pool
President
Leads strategic direction with 20+ years of property management experience, focusing on market expansion and operational excellence across residential and commercial portfolios.
Adam Pearce
Vice President
Manages client relations and property operations, ensuring high occupancy rates through innovative marketing strategies and tenant satisfaction programs.
Sylvia Wilkes
VP of Operations
Oversees daily property management activities, implementing efficient maintenance protocols and financial reporting systems to optimize client returns.
Terry Shi
VP of Finance
Manages financial operations including budgeting, investment analysis, and client financial reporting, ensuring transparent and accurate accounting practices.
Karen Nguyen
VP of Marketing
Develops digital marketing campaigns and branding strategies that attract qualified tenants through professional photography and data-driven advertising techniques.
Questions
What property types do you manage?
We handle residential apartments, commercial buildings, and mixed-use properties across Ottawa and surrounding regions.
How do you handle emergency maintenance?
Our in-house technicians provide 24/7 emergency repair services with real-time work order tracking through our mobile app.
What areas do you serve?
We operate in Ottawa, Pembroke, Orleans, Kanata, Barrhaven, and Stittsville with local market expertise.
How do you determine rental pricing?
We conduct data-driven market analyses considering comparable listings, property condition, and neighborhood trends to optimize rental income.
Can I access my property reports online?
Yes, our cloud-based portal provides 24/7 access to financial statements, maintenance records, and lease documents.
What sets Sleepwell apart from competitors?
Our in-house service teams, 24/7 availability, and proven 97%+ occupancy rates demonstrate our superior management capabilities.
Reviews (5)
Kaity Breton
Jan 27, 2022
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Ive been with Sleepwell Property Management Company for a while and I see so much potential with there business. I can say they really do mean well and the cleaning staff do a phenomenal job even during COVID times and possible low staff. They do anything and everything they can in there power to keep you satisfied! The Monday passed there was terrible snow storm and a lot of the snow plows werent actually able to come clear out the snow in the morning. It was inspiring to see that; even tho the City of Ottawa wasnt able to get to my house with the plows Sleepwell came and shovelled
Ange Desormeaux
Jan 25, 2022
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I've dealt with a lot of property management companies in my life and I can't thank Sleepwell Management enough for their amazing customer service.. Every time I've ever had a questions or issue regarding my unit, they've always answered me the same day and fixed the issue extremely fast. Would highly recommend their units!!
Amanda T.
Jan 24, 2022
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Beautiful apartments and fast efficient response time. All matters of concern were dealt with in a timely manner, even after hours emails were responded too almost immediately. I appreciate the efficiency and excellent communication and love my newly renovated apartment.
Kelli Trudeau
Jan 24, 2022
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Sleepwell Property Management has been very responsive and empathetic when it has come to communicating with the employees. As a student it has have been nice to be able to know that the management team is fair and considerate. A big bonus that I thought was nice especially since I moved from out of town is that they provided student discount cards to various businesses in the town. It makes easier for someone to get better acquainted with the town and is a cool way to support the local businesses!
Sarah Aston
Jan 22, 2022
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Last Sunday morning the furnace in my apartment building failed centrally due to a broken part. Despite the fact that this occurred outside of business hours, Sleepwell's communication and response were immediate and ongoing throughout the day. The part was ordered right away and each unit was given a space heater. The technician who dispersed them had amazing customer service. He really took the time answer all of my questions. The part was obtained promptly and installed as soon as it was received, even though it was after business hours. I was so impressed by the incredible customer service
