Business Details
9 Years
experience
Calgary's Premier Cell Phone Repair Service
Phone Freaks has established itself as Calgary's premier destination for comprehensive cell phone and electronic device repairs. With strategically located branches across the cityincluding Pacific Place Mall, Bow Valley Square, Cross Iron Mills, and other high-traffic areaswe provide convenient access to professional repair services for smartphones, tablets, MacBooks, and gaming consoles. Our commitment to efficiency is demonstrated through free diagnostics, complimentary replacement devices during repairs, and a streamlined online booking system that offers $5 off all services.For customers unable to visit our locations, our reliable pick-up and drop-off service ensures no one is excluded from receiving quality repairs. Our technicians specialize in resolving complex issues ranging from cracked screens and water damage to software malfunctions, while our real-time repair tracking system keeps clients informed throughout the process. This combination of accessibility, technological expertise, and customer-centric policies has solidified our reputation as Calgary's trusted repair solution since our founding.
Services
Screen Repair
Battery Replacement
Water Damage Repair
Device Diagnostics
Replacement Phone Service
Details
- Year established: 2017
Highlights and features
- We operate 9+ conveniently located Calgary repair centers with extended daily hours
- Our technicians provide free diagnostics and complimentary replacement devices during repairs
- We guarantee same-day service for most common smartphone issues
- Our online booking system offers $5 off all repairs with real-time status tracking
- We maintain a 98% customer satisfaction rate across 5+ years of Calgary operations
Services
Screen Repair
Our precision screen repair service addresses cracked, shattered, or unresponsive displays using OEM-quality components. Technicians complete most smartphone screen replacements within 30 minutes while maintaining touchscreen functionality and display calibration. Customers receive a complimentary screen protector installation with every repair.
Battery Replacement
We restore device performance through professional battery replacements for all major smartphone models. Using premium-grade batteries with 500+ charge cycle durability, our technicians complete most replacements within 15-20 minutes without data loss. All replacements include complimentary battery health diagnostics and optimization software.
Water Damage Repair
Our multi-stage water damage repair process combines specialized drying techniques with component-level diagnostics. Technicians use ESD-safe workstations to disassemble devices, apply corrosion inhibitors, and replace damaged logic board components. The service includes ultrasonic cleaning of internal circuits and post-repair functionality testing.
Device Diagnostics
Comprehensive hardware and software diagnostics identify performance issues through specialized testing equipment. Our proprietary diagnostic software evaluates battery health, touchscreen responsiveness, camera functionality, and internal sensor operations. Results include detailed repair recommendations with time and cost estimates for all required services.
Replacement Phones
We provide complimentary temporary replacement phones during repair periods for all smartphone customers. Devices receive factory resets with privacy protection certification before redistribution. The program includes major brands and models with active data plan compatibility verification to maintain customer connectivity during repairs.
Questions
What types of phone repairs do you offer?
We handle all common smartphone issues including screen replacements, battery changes, water damage recovery, camera repairs, and software troubleshooting for all major brands.
How long does a typical repair take?
Most screen and battery replacements complete within 30 minutes. Complex repairs like water damage recovery typically require 1-2 business days depending on component availability.
Do you offer warranty on repairs?
Yes, all repairs include a 90-day warranty covering both replacement parts and labor. Extended warranty options available for select premium repairs.
Can I track my repair status online?
Yes, our real-time tracking system provides repair status updates from drop-off through completion using your order confirmation number.
Do you repair devices other than smartphones?
Yes, we service tablets, laptops, gaming consoles, smartwatches, and other electronic devices. Contact your local branch for specific device compatibility.
What payment methods do you accept?
We accept major credit cards, debit cards, and mobile payment options. Corporate accounts available for business clients with pre-approved credit terms.
Videos
Reviews (5)
Jacqueline B.
Sep 01, 2017
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Out $200 and still have a cracked screen after multiple visits. I brought my Sony Xperia Z5 in with a shattered screen. They quoted $200, which I accepted. A week goes by after I dropped my phone off and I still had not heard back, so I call. They say sorry that I didn't receive a call or email since it has been ready for a few days, I didn't mind. I noticed the screen colour was a bit off compared to the original, but I was happy that the screen was fixed. That night I noticed light was coming out of both sides of my screen in the dark. So I brought it back to get re-sealed and clamped
Caleb P.
Feb 13, 2017
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Did not have the equipment to fix my phone was missing the home button and battery they were going to change my iPhone from black to white but they didn't have a white button plus they could not replace the battery because they didn't have one in stock I called four other stores who all had one in stock
Amelia S.
Apr 05, 2016
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What these guys said they couldn't do, Cellphone Doctor down the street did for fast and cheap. I wish I went there first.
Dan M.
Sep 17, 2015
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I was in Calgary last month on vacation and had an emergency with my cell phone that needed an immediate fix. After looking up Phone Freaks online, they fixed my phone within minutes of arrival and offered amazing customer service in the process. Highest recommendation possible for anyone who lives in the area!
Shawna D.
Jul 19, 2015
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As soon as I walked in the store the person behind the counter right off the bat was rude! "What can I do?" in an uber rude voice. I brought my phone in with no explanation of what I thought was wrong with it, "it's slow and was not working properly" I said, hence the reason I'm bringing the phone in! He looked at me and said...." Well I can't tell you what's wrong with it and I can't tell you how long it's gonna take". Very very snappy. I almost couldn't believe I was being talked to like this. I said first of all I didn&apos
